CallTower Navigates Microsoft Outage with Phone Number Redirect Option

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With CallTower, Teams customers can easily redirect calls to an alternative number and stay connected.

CallTower
We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money.

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, successfully navigated a Microsoft outage for their Teams users by utilizing an alternative phone number redirection system. CallTower is known for adding unique value to Microsoft Teams by leveraging their platform, providing complete redundancy to voice for Teams.

On February 3, 2020, Microsoft acknowledged an issue with Microsoft Teams that prevented users from logging into the client from their desktop or mobile. With CallTower, Teams Direct Routing customers easily redirected calls to an alternative number and stayed connected.

“We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money,” said CallTower’s Chief Revenue Officer, William Rubio. “Customers with CallTower Direct Routing have options that Microsoft doesn’t match, including the added connectivity from the phone number redirect option. Our goal is to provide the latest features to keep customers operational with 100% uptime.”

CallTower has been a Microsoft Partner for over 12-years and as a voice solutions provider, CallTower handles Direct Routing using a service-provider level platform with flexibility and reliability. If Microsoft Teams users need numbers redirected quickly, CallTower has the functionality to perform swiftly. CallTower maintains control of the phone numbers and builds routing to easily keep communications up and running, even in the event of a Microsoft cloud outage.

About CallTower
CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® UC, Microsoft® Teams Direct Routing, Native Skype for Business, CT Cloud, CT Cloud Boost, Office 365 and CT Cloud Meeting, powered by Zoom Video Communications for business customers.

CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global network solutions into one reliable platform.

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Seanna Baumgartner
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