We believe that having a complaint resolution process in place is the heart of any serious company...
Salt Lake City, UT (PRWEB) October 03, 2013
CarHistory.us.org has launched a program to make their complaint resolution process as streamlined and flawless as possible, the company said yesterday.
“We believe that having a complaint resolution process in place is the heart of any serious company,” a CarHistory.us.org spokesman said. “Our company values our reputation which is why we take every single customer complaint as seriously as possible.”
CarHistory.us.org has spent the past three months looking at where their complaint resolution process was strong and where there were weaknesses, he said.
“We would love to think that no customer is ever going to have a complaint, and that each complaint would be handled perfectly,” the CarHistory.us.org spokesman said. “But, we know that you can't run a company without getting a complaint or two. So, we needed to find the perfect way to respond to them.”
Part of the new process, he said, is empowering customer service representatives to resolve customer complaints on their own.
“Too often, our customer service people had to go to supervisors in order to resolve a customer complaint,” the CarHistory.us.org spokesman said. “Now they can authorize their own refunds or other corrective actions.”
The staff also has guidelines in place to understand and process customer complaints in a more timely manner.
“We believe that our new complaint resolution process will greatly increase customer satisfaction,” he said.
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-482-6465, or email Manager(at)CarHistory(dot)us(dot)org with any questions or concerns.