Casino consultant announces newsletter that explores casino customer service ideas and services.
Boise, ID (PRWEB) July 01, 2013
Casino consultant Robinson & Associates, Inc., today announced a newsletter that delves into services and ideas that can help gaming properties create stellar casino guest service.
Titled “Casino Consultant Offers Solutions, Tactics for Casino Customer Service,” the newsletter covers four topics. The topics are:
– Where is the great casino service?
– Customer service lessons are everywhere.
– Interactive image with tips on wonderful service.
– Casino Train the Trainer explored in magazine column.
About Robinson & Associates
Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.
For more information, visit the company’s Web site at http://casinocustomerservice.com/train_info.htm or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping, casino reputation measurement, casino training, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.