Casino Employees’ Critical Role As Advocates for Their Property Is Explored in Newsletter By Robinson & Associates, Inc.

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Casino employees can – and must – be advocates for the property where they work. This topic and others are highlighted in this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today.

Advocate Development System

Casino Employees Serve Important Role As Advocates

Casino employee advocates are a must-have for casino success.

Casino employees play a particularly important role – that of advocate – at the casinos where they work. Casino employee advocates and other topics are explored in this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today.

Those interested in receiving this week’s edition and future issues should contact Robinson & Associates at lbaird(at)raresults(dot)com or call 208-991-2037. They also may subscribe to the newsletter by clicking here.

“Casino Customer Service Solutions, Tactics and More” curates links to online articles, news releases, videos, graphics and more and presents them in a format that makes it easy for readers to review and then click for more information.

About Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based casino consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at http://casinocustomerservice.com/simply_share.htm or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping, casino reputation measurement, casino training, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

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