Our thoughts and suggestions about effective casino training will help any gaming property improve its guest service.
Boise, ID (PRWEB) October 15, 2013
Effective casino training requires careful thought and planning to provide employees with the right kind of instruction and learning environment. Tips about casino training are explored in an interactive image announced by Robinson & Associates, Inc.
The ThingLink image’s interactive icons explore such topics as:
- Elements That Make Casino Training Fun
- Casino Training That Mirrors the Kind of Experience Casinos Want to Pass Along to Guests
- Robinson & Associates’ Train the Trainer Casino Training Program
- A Video Showing One Pitfall of Ineffective Casino Training
About Robinson & Associates, Inc.
Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and CasinoCustomerService.com. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.
For more information, visit the company’s Web site at http://casinocustomerservice.com/about.htm or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.