CBE Companies Acquires Nelson, Watson & Associates

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Acquisition of Massachusetts-based collection agency sets the stage for future acquisition opportunities as part of the company’s strategic growth plan.

"CBE was very intentional in finding an acquisition opportunity with specific success criteria..." - Tom Penaluna, CBE Companies Chairman and CEO

CBE Companies, a global business process outsourcing (BPO) company, announced today that it has acquired all of the assets of Nelson, Watson & Associates as of April 1.

Massachusetts-based Nelson, Watson & Associates was formed in 2002 and has approximately 135 employees in Haverhill and Beverly, Massachusetts. It is a full-service collection agency that focuses its recovery strategies on the performance and compliance needs of each of its clients, which are primarily in the financial services sector.

CBE Companies’ Chairman and CEO Tom Penaluna said “CBE was very intentional in finding an acquisition opportunity with specific success criteria such as size of company, services and industries served, and long-term growth potential. Nelson, Watson & Associates fit very nicely within this defined strategy, meeting the goals for cultural, performance and quality alignment with CBE.”

Nelson, Watson & Associates’ CEO George H. Nelson III was looking for similar attributes in an acquisition partner. “We have always operated under a very high standard at Nelson, Watson & Associates. There is a synergy with CBE Companies that fits this standard in terms of culture, investment in employees, values and a focus on the highest quality delivery to clients,” Nelson said.

As part of the announcement, CBE Companies’ President and COO Chad Benson said acquisitions are very much a part of the organization’s long term initiatives. “CBE will continue to seek out acquisition opportunities as part of its growth strategy into the future. With the ever-changing and challenging marketplace we operate in, especially in the third party collections space today, strategic acquisitions allow tremendous opportunity to grow CBE Companies and its subsidiaries.”

Penaluna said, “On behalf of everyone at CBE Companies, we are very excited to welcome Nelson, Watson & Associates as part of the CBE family.”

CBE Companies is recruiting and hiring global talent to support its growth in multiple sectors. The acquisition of Nelson, Watson & Associates, along with additional growth across the organization, continues to depend on top Cedar Valley talent in the areas of but not limited to IT, Analytics, Finance, Marketing, Sales, Project Management and Product Support.

About CBE Companies
CBE Companies is a global business process outsourcing (BPO) organization and is the parent company of CBE Group, CBE Customer Solutions, and Argent Account Acquisitions. CBE Companies is supported by a leadership team of tenured industry experts. Its workforce of dedicated professionals is quickly growing. As the organization grows, new career opportunities are continually created. The mission of CBE Companies is to make its customers better through:

  •     Focus on the deepest understanding of its customers' business
  •     Innovative solutions that provide clear value in solving specific business challenges
  •     A unique culture and investment in employee engagement

CBE Companies currently employs over 1,200 people in five locations globally. Its corporate headquarters is located in Cedar Falls, Iowa, with additional facilities in Waterloo, Iowa; Overland Park, Kansas; Haverhill, Massachusetts and Manila, Philippines. The organization is consistently recognized as a top five Employer of Choice in the Cedar Valley. It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces.

CBE Companies Press Kit

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Jessi Block
since: 02/2012
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