Cecelia Health Expands Telehealth Services to Provide Expert Clinical Guidance to Scale COVID-19 Support to Members and Patients

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Cecelia Health is expanding capacity to offer remote expert clinician support during the COVID-19 pandemic. This is designed to help alleviate the burden of calls and visits to healthcare providers, care managers, and pharmaceutical companies during this time of need. With over 1 Million interactions across over 100,000 people, Cecelia Health has the experience and infrastructure to make a tangible impact in addressing this crisis.

Cecelia Health is providing immediate additional capacity to support existing telehealth efforts through a solution that goes beyond a call center and offers the personalized human touch of expert clinicians to help those most affected by this pandemic.

Health systems and telehealth services are overwhelmed by surging demand due to COVID-19, resulting in untenable wait times on customer call center and financial support lines. Cecelia Health’s latest offering leverages their extensive expertise in remote clinician support to provide flexible and adaptive solutions to meet current member and patient support efforts and integrate seamlessly with existing care programs.

Telehealth has been thrust into the spotlight with the outbreak of COVID-19, as the healthcare industry adapts to the new normal during this global pandemic. The US Government recently loosened regulations on telehealth services, yet the majority of healthcare providers are not equipped to handle the level of demand this is causing. Cecelia Health is optimally positioned to guide patients through these turbulent times as one of the largest employers of expert clinicians in the country.

Their team of over 250 highly qualified Certified Diabetes Care and Education Specialists and Registered Nurses use their extensive clinical experience working with hard to engage populations to help address major pain points for people living with chronic conditions. As demand for telehealth and remote care management surges, they will look to hire additional certified clinical experts and nurses during a time when unemployment is on the rise.

“The core mission of our company is to care for people with chronic conditions, and they need our help now more than ever before” said Cecelia Health CEO and Founder, David Weingard. “This is a win-win-win scenario – we help people living with chronic conditions struggling to deal with COVID-19, alleviate the burden on the healthcare system and provide employment opportunities for clinicians during this unprecedented global health catastrophe.”

Cecelia Health is providing immediate additional capacity to support existing telehealth efforts through a solution that goes beyond a call center and offers the personalized human touch of expert clinicians to help those most affected by this pandemic.

About Cecelia Health

Cecelia Health’s mission is to transform and improve the lives of people living with chronic conditions worldwide. Cecelia Health has a proven track record of driving improved clinical outcomes and return on investment for customers. The Cecelia Health clinical team is comprised of nurses, dietitians, exercise physiologists, pharmacists, and social workers who are passionate about empowering people with chronic conditions to live rich, healthy and fulfilling lives. Cecelia Health partners with ACOs seeking to improve quality measures, and pharmaceutical and medical device companies seeking to improve adherence. Cecelia Health has also engaged in numerous joint initiatives with the JDRF, American Diabetes Association, the Diabetes Research Institute, the Association of Diabetes Care & Education Specialists, and The Helmsley Charitable Trust. Through their dedicated COVID-19 Resource Center, Cecelia Health is providing the latest information on how to best cope with this pandemic outbreak.

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Danielle Ruckert
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