Connect First Releases User-Friendly Platform Designed to Boost Contact Center Productivity

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Cloud-based contact center solutions provider Connect First releases a substantial update to their award-winning platform.

“We wanted to create a solid, useful product that would solve real needs within the CCaaS market,” says Mina, “and we’ve delivered on that with this release."

Revamped Product
Boulder-based CCaaS company Connect First hits the market with an updated, expanded version of their award-winning contact center solutions platform, available now for general release. Designed to provide innovative solutions to call center productivity challenges, the full-scale platform rewrite features intuitive design, updated architecture, improved usability, and an expanded feature set.

Noting a gap in the market for a call center solution designed to enhance productivity and ease of use, CEO and co-founder Geoff Mina decided to take advantage of new technological advancements to create a robust, stable platform that could improve performance and increase productivity.

The updated platform offers the ability to seamlessly integrate with any and all of a contact center’s existing platforms via open APIs, and the revamped user interface features an intuitive design and a variety of configuration options, making for improved usability.

Agent productivity also gets more more than a passing nod in the new platform: the new agent interface functions as a self-contained unit, eliminating the need for agents to open and reference 10+ screens at a time to access important information.

“We spent 18 months fortifying our architecture and infrastructure and developing useful new features that allow for scalability and endless customizations and integrations. We also redesigned the entire UI for a more intuitive, user-friendly experience, effectively increasing productivity on both the admin and the agent side,” says Mina, who spearheaded the in-house development project.

Ready for the Future
“We wanted to create a solid, useful product that would solve real needs within the CCaaS market,” says Mina, “and we’ve delivered on that with this release. Now that we have a strong foundation in place we can focus on delivering true omnichannel capabilities — and more — to our customers later on this year. I’m looking ahead and I’m excited about where this platform will take us.”

About Connect First
Connect First is an award-winning CCaaS communications solutions provider that focuses on customer satisfaction and elegant, intentional solutions. Connect First offers a robust call center platform, designed and supported by a team of highly experienced engineers and designers, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Analytics, CDR Reporting, Live Agent Chat, and more. Through a consultative approach in each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.

Visit http://www.connectfirst.com for more information or a free consultation with a CCaaS communications platform expert.

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Yesica Mirambeaux
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