Champion Cleaners offers “The Best Customer Experience.”
Birmingham, Alabama (PRWEB) April 14, 2016
For the second time in two years Champion Cleaners of Birmingham, AL owned by David Whitehurst has earned the “Best Overall Service” Award. His three locations have received the highest overall mystery shopping scores again in 2015.
Whitehurst says, “We take customer service very seriously. Everyone in our organization has a laser focus on service at the counter and quality cleaning. And it shows!” Whitehurst explained, they were very excited to win this award in 2014, and to be able to do it again for 2015 just reinforces the fact that Champion Cleaners offers “The Best Customer Experience.”
Champion Cleaners had his stores mystery shopped 36 times throughout the year. Champion Cleaners was scored on customer service interaction at the counter during drop off and pick up, plus a consumer evaluation of the items cleaned. Dry cleaners from throughout the United States and Canada participate in the mystery shopping program.
The program is administered by a DLI partner, MarketWise Consulting Group of Appleton, WI. According to Mary Scalco, DLI President and CEO, “The emphasis of customer service at the counter is a key ingredient in the overall success of dry cleaners everywhere,” Scalco continues, “The competition for this award is intense.”