Reno, NV (PRWEB) November 21, 2013
Chargerback today is announcing its partnership with AAHOA, AAHOA represents more than 20,000 hotels and motels across the country. Chargerback offers a, free, web-based Lost and Found service - a seamless system for entering, managing, matching, and returning items accidentally left behind by guests that is branded to a hotel.
“AAHOA is pleased that Chargerback has joined as a Founding Bronze Member to become the Lost and Found Solution Company for our members,” said AAHOA Chairman Mehul Patel.
“We are especially happy to be partnering with AAHOA,” said Ranson Webster, CEO, Chargerback. “It’s a great win-win relationship. We get to offer our service to their members, while their members get the ability to streamline and automate their entire lost and found process, returning more items, increasing guest satisfaction, and saving time and money.”
Chargerback, already in use by hotels, from the largest hotel in the world, the MGM Grand in Las Vegas, to smaller boutique properties, to everything in between. It is free for the hotel to use, 100% PCI-compliant, and 100% web-based, so there is no software to install. Lost and found becomes easier for everyone involved:
1. Items found by staff are easily entered into a hotels account within Chargerback and guests can easily self-report lost items and their contact information, through the free, customized report link provided by Chargerback, located on the hotel website.
2. Lost and found items are matched in the hotels Chargerback database; hotel staff initiates the system to notify the guest that their item has been recovered.
3. The guest then pays for shipment through a PCI Compliant payment module, the hotel is automatically notified and prints a prepaid shipping label through Chargerback’s Partnership with the USPS. A tracking number and link is then sent automatically by the Chargerback system to the guest.
4. Chargerback can send guest notifications to provide the hotel more information about their lost items, or to inform a guest their item could not be found. Full chain of custody and a suite of reports are also provided to the hotel.
Chargerback (http://www.Chargerback.com) is a Reno, Nevada-based lost and found management platform, empowering the travel and leisure industry to create an automated, consistent lost and found experience for travelers worldwide. A Web-based service, Chargerback provides a single, seamless system for entering, managing, matching, and returning lost items, applicable to hotels, airlines, convention centers, rental car companies, airports, cruise lines, and other public spaces. The company was founded in 2010 by Brian Colodny, CPA, and Michael McLaughlin, and has already worked successfully with hotel properties of all sizes nationally. For more information on Chargerback, visit http://www.chargerback.com.
The Asian American Hotel Owners Association (AAHOA) is the voice of owners in the hospitality industry. Founded in 1989, AAHOA is now one of the fastest-growing organizations in the industry, with more than 11,000 members owning more than 20,000 hotels that total $128 billion in property value. AAHOA members employ 578,600 full- and part-time workers with a $9.4 billion payroll. For more information on AAHOA, visit: http://www.aahoa.com.