They tackle efficaciously the issue of miscommunication between a native English client and an agent living in India or Philippines.
Palo Alto, CA, London, Sydney (PRWEB UK) 17 February 2014
ChatBee, the pioneer Live Chat service, are pleased to announce that they employ only local customer service representatives in English speaking countries. This way they tackle efficaciously the issue of miscommunication between a native English client and an agent living in India or Philippines.
It is widely known that almost all major sales and customer service contact centers use agents based in Asian countries as a low cost alternative. These agents usually have difficulties understanding local nuances and habits creating a difficult to overcome gap in communication.
This important issue can now be addressed effectively by ChatBee as the company employs only local customer service representatives in the US, UK, Australia, and Canada. As Ryan Newman, CEO at ChatBee explains, "Our staff understands the local dialect and, moreover, if your website promotes a product or service that requires regional knowledge, our employees will be at the very least familiar with it."
ChatBee delivers a state-of-the-art "Live Chat" function for websites. As the company delivers first class sales and customer service, clients never need to wait more than 30 seconds, there are no queues, and clients do not have to speak to someone with a foreign accent. And Mr. Newman adds "Our team consists of agents from the US, Canada, UK, and Australia. They chat about your business with pride and passion -- as one company. Local knowledge is far more important than we realize."
The process is very easy and the “Live Chat” function can be up and running the same day. Visit ChatBee at http://www.chatbee.com to chat now with an agent.
ChatBee provides a unique Live Chat outsourcing service with 99.9% uptime guarantee that helps businesses to generate leads, increase sales and improve customer service. They have customer service representatives who were born and live in all major markets, the US, UK, Ireland, Australia, and Canada. http://www.chatbee.com