CEO of Web Spiders Inc, Siddharth Jhunjhunwala said “Chatbots finally deliver the promise of personalization. In the real world, any purchase at a store happens via conversation with a sales rep. That is the basis of human behavior..."
NEW YORK, NY (PRWEB) September 29, 2016
The web and mobile apps have been the classic channel of interactions for brands. The millennials however spend nearly 75% of their digital time on messaging platforms. Taking cue from this cultural shift, Web Spiders chatbots now allow customers to discover products/services/news, make quick or repeat orders and transition to customer support all by just exchanging messages. The most popular chatbot platform at the moment is Facebook Messenger.
CEO of Web Spiders Inc, Siddharth Jhunjhunwala said “Chatbots finally deliver the promise of personalization. In the real world, any purchase at a store happens via conversation with a sales rep. That is the basis of human behavior. With chatbots the digital world is now behaving more like the physical world.”
Varun Kashiv, Director of Business Solutions, adds, “The digital world is transforming quickly and automation, calls for faster more streamlined, and personalized customer experiences. This is where a Chatbot becomes extremely useful. I am looking forward to exploring multiple possibilities with chatbots in eCommerce & Publishing.”
As a leading chatbot agency and system integrator, Web Spiders uses IBM Watson, API.ai and other backend engines to enable NLP and context awareness. It integrates chatbots with leading CMS & eCommerce platforms like Magento, Sitecore, Shopify, Drupal Commerce & others.
About Web Spiders :
Web Spiders (WS) Group is a leading 360° digital solutions company offering Chatbot & AI solutions, Enterprise Mobility, Content Management & Digital Marketing services. It is headquartered in Singapore with regional offices in New York & London.