ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration

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Zendesk Marketplace now offers ChurnZero integration.

With this integration users will be able to see the full picture of all customer engagements, which will help you to deliver the best possible experience across all of your customer touchpoints.

ChurnZero, a real-time Customer Success platform, announces a deeper integration with Zendesk, a leading cloud-based Customer Service software company.

The enhanced two-way integration for Zendesk Support allows your Support team to access key customer insights from the ChurnZero platform within Zendesk, while viewing an issue. This new capability advances ChurnZero’s mission to bring Customer Success everywhere – success for your CS team, right in your application, shared with the entire company, and for your customers.

“In the Customer Success industry, it’s all about delivering value to the customer,” says Abby Hammer, ChurnZero, Chief Customer Officer. “With this integration users will be able to see the full picture of all customer engagements, which will help you to deliver the best possible experience across all of your customer touchpoints.”

Benefits of using ChurnZero for Zendesk Support App:

  • Give your Support team easy access to customer data – such as customer health, renewal information, and more – while working on an issue.
  • Provide your Customer Support team with key user data – such as role, title, product usage and more.
  • Empower your Support team to provide more personalized customer experiences. Help them improve resolution time while avoiding crossed wires between Customer Success and Support.

ChurnZero is now available in the Zendesk Marketplace. Please visit https://www.zendesk.com/apps/support/churnzero-for-zendesk-support/ for more information.

About ChurnZero
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit https://www.churnzero.net.

About Zendesk
The best customer experiences are built with Zendesk. Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at https://www.zendesk.com.

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Cori Pearce
ChurnZero, Inc
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