AireSpring’s new Contact Center solution provides cutting-edge contact center features all hosted in the AireSpring cloud.
Chicago, Illinois, Sept 12, 2013 –
Channel Partners Expo (PRWEB) September 12, 2013 -- AireSpring, the award-winning provider of voice, data, MPLS, SIP trunking and cloud hosted services, today announced the pending release of its new Cloud Hosted Contact Center solution called AireContact. The new Contact Center product will significantly expand AireSpring’s award-winning suite of Call Center solutions and allow the company to provide a broader range of end-to-end telecom services to their enterprise & call center customers.
AireContact will be fully hosted on AireSpring’s award-winning next generation private IP network for maximum security and compliance. The product is PCI compliant with end-to-end encryption, locally stored call recordings and credit card protection to further secure customer data. In contrast to most hosted contact center solutions, AireContact can be delivered over AireSpring’s full meshed, international private IP/MPLS network for maximum security, call quality, class of service (COS) and quality of service (QOS).
AireSpring’s new Contact Center solution provides cutting-edge contact center features all hosted in the AireSpring cloud, making it easier for companies to adopt newer technology without needing to worry about hosting and maintaining expensive and complicated server technology. The product supports inbound; outbound and blended calling; ACD and IVR; Consolidated Reporting and Analytics; CRM Pop-up and Integration; Consolidated Administration; Single Window Interface; Skills-based Routing; Dynamic Call Recording; Predictive, Progressive, and Preview Dialing; Single Click Agent Monitoring and Reporting; Call Transfer; Hold; Conferencing; Context-based Call Scripting; Agent Presence and Instant Messaging; and Call Prioritization among many other advanced features to meet the needs of any call center.
"In today's complex and rapidly evolving business environment, it doesn’t always make sense for an enterprise to buy a new system and lock themselves into hosting it for the long term," said Daniel Lonstein, AireSpring COO. "AireSpring offers a cutting-edge contact center solution which is hosted in our cloud and which will be frequently upgraded with the newest features and refinements. That means reduced operational and capital costs for our customers with always new and improved features and no additional cost.”
Delivered over AireSpring’s award-winning next-generation private IP network, the cloud-based contact center solution provides a lower total cost of ownership by providing a hosted communications platform with a predictable monthly cost. Companies can relinquish the costs associated with expensive premise-based PBX, automatic call distribution (ACD) and predictive dialer systems, which will lower necessary investments in capital, licensing, support staff and infrastructure. In addition, the AireContact Cloud Hosted Contact Center solution leverages AireSpring’s robust and geographically redundant network with automatic failover for disaster recovery and maximum up-time.
AireContact is built to work with AireSpring’s best-in-class MPLS and Network Monitoring solutions all delivered with a single bill and with a single friendly and professional point of contact.
For more information on AireSpring LD and other products, visit http://www.AireSpring.com.
Headquartered in Los Angeles, award-winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 6 billion call records processed every year. AireSpring is a privately held, diversified, debt-free, and full service communications company which offers a broad range of innovative telecommunications services at competitive rates.
AireSpring offers next-generation voice, data, integrated, SIP/VoIP, MPLS, conferencing and cloud services designed to deliver power and flexibility at cost-effective rates. AireSpring has been named "Product of the Year," "Best Telecom Deal," "Members Choice top reseller," “Best In Show,” and "Top Channel Program." To find product information, rates, or become an agent or reseller, please visit http://www.AireSpring.com or contact Todd Regan at (818) 786-8990, ext 374.