DoubleHorn and inContact Partner to Enable Seamless Customer Experience with Cloud Solutions

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inContact’s cloud contact center and workforce optimization solutions strengthen DoubleHorn’s Cloud Communications and Collaboration portfolio

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DoubleHorn joins inContact’s partner program as a Shared Partner, a unique partner category which allows partners to keep and strengthen their customer relationships while closely aligning themselves with inContact’s strong market position.

DoubleHorn, a leading Enterprise and Government Cloud Brokerage Services provider has today announced a strategic partnership with inContact (NASDAQ: SAAS), the leading provider of cloud contact center software. The partnership allows DoubleHorn and inContact to offer world-class, innovative cloud contact center software solutions for Enterprise and Government agencies.

“DoubleHorn has its roots in cloud based communications and we are always striving to offer best-in-class solutions for our customers. inContact’s cloud contact center and workforce optimization products are a great addition to our Communications and Collaboration portfolio,” said Tab Schadt, CEO of DoubleHorn. "Our customers in the public and private sectors are constantly exploring ways to excel at customer service and offer a seamless experience. inContact’s solutions enable that customer experience while offering cloud advantages – speed, flexibility, scalability and cost effectiveness,” continued Schadt.

“We are excited to have DoubleHorn as a new partner with experience working with enterprise and government organizations,” said Paul Jarman, CEO of inContact. “The partnership with DoubleHorn expands our reach with their customers and prospects. I’m looking forward to mutual success with DoubleHorn’s expertise and strong customer relationships that can now be expanded because of inContact’s market leadership and proven cloud solution.”

Cloud services brokerage (CSB) is an IT role and business model in which a company, or other entity, adds value to one or more (public or private) cloud services on behalf of consumers utilizing that service via three primary roles including aggregation, integration and customization brokerage. A CSB enabler provides implementation technology while a CSB provider offers combined technology, people and methodologies to implement and manage CSB-related projects.

DoubleHorn joins inContact’s partner program as a Shared Partner, a unique partner category which allows partners to keep and strengthen their customer relationships while closely aligning themselves with inContact’s strong market position. The Shared Partner program is ideal for partners with contact center sales expertise while allowing inContact to handle the implementation and operational support portions of the process.

For more information about DoubleHorn and inContact's services, contact them at solutions(at)doublehorn(dot)com or 855-618-6243.

About DoubleHorn

DoubleHorn is a leading Cloud Solutions Provider founded in January 2005 and based in Austin, Texas. Their solutions combine products from the leading Cloud providers and are carefully designed to meet emerging technology requirements of the Enterprises & Government. As a Cloud Services Broker, with a simple six step Cloud Transformation Methodology, they advise in selecting the right solution, implement, maintain and offer single source for billing and support of multiple Cloud products. DoubleHorn was awarded the Cloud Services Contract for the State of Texas (DIR-TSO-2518) and Oklahoma (ITSW1022D) covering Cloud Assessment, Cloud Services Brokerage and Cloud Infrastructure-as-a-Service (IaaS).

About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit http://www.incontact.com.

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Harish Munagala
DoubleHorn
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