Cloudbakers Announces Instant CSAT Solution Using Google Cloud Platform

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New packaged solution allows organizations to gauge customer satisfaction instantly and non-intrusively

Cloudbakers | Instant Customer Satisfaction Solution
“Data like this helps organizations understand risk area warnings before they become issues and allows them to stay ahead of their clients’ needs.” - Eric Lannert, Chief Technology Officer, Cloudbakers

Cloudbakers today announced Instant CSAT, a tool allowing companies to gauge customer satisfaction by analyzing multiple streams of real-time interactions. The solution uses Google Cloud Natural Language API to provide easy-to-read visuals to increase customer loyalty.

By analyzing communication channels like support tickets and other message portals, businesses have the ability to aggregate data around their products and services that would otherwise be uncaptured.

Eric Lannert, Chief Technology Officer at Cloudbakers, explains, “clients have many data streams. Our job is to help identify the valuable data in those streams, bring them together in a data warehouse, analyze with machine learning tools, and report back to the customer in a meaningful way. The value Google Cloud provides is a reliable and scalable infrastructure, easy to use APIs, and expertise in data analytics.”

As a Google Cloud Premier Partner, Cloudbakers understands the opportunity of building solutions using Google Cloud Platform. In this case, they use Google’s Natural Language API to make these technical resources available to organizations that are just stepping into the machine learning space. Companies no longer need expert data scientists and millions of internally captured data points to make sentiment analysis possible. As an added bonus, by leveraging the Google Cloud Natural Language API, customers also get additional insight into specific entities (think people, places, and things) represented in the analyzed text and the sentiment around those.

One of the first companies to implement this solution was Barton Associates, a Massachusetts-headquartered healthcare staffing company, who had originally partnered with Cloudbakers to complete their implementation of G Suite. Over the last couple of years, the teams have worked together on encryption solutions, Chrome deployments, and most recently, data analytics and machine learning. Cloudbakers Instant CSAT Solution uses sentiment analysis, allowing Barton Associates to gather and analyze text data from the firm’s communication platforms and gives the company direct insight into the satisfaction levels of their customers. This new strategy is one of Barton’s innovative initiatives that adds new dimensions for measuring client satisfaction and brings relevant topics to the forefront for Barton to address. “The key to Barton’s success lies in our ability to select the right partner for each of our organization’s needs. Cloudbakers fit our needs perfectly, their approach, knowledge, advocacy, and execution have been second to none,” says Daniel Goldenberg, Director of IT Infrastructure at Barton Associates.

As Barton Associates breaks into new territory for the staffing industry, other organizations are using this solution to jump ahead in their own industries like healthcare, technology, and other professional services.

“While projects like this seemed out of reach for mid-market organizations in the past, Google Cloud makes it financially possible for these companies to implement solutions that at one point only the Fortune 500 could obtain,” noted Mitch Greenwald, Founder of Cloudbakers.

To learn more about sentiment analysis and to see it live in action, visit the Cloudbakers booth at Google’s upcoming Cloud Summit in Chicago on October 23, 2018. There, you will be able to see a variety of cloud demonstrations around data analytics, collaboration, and more. Keep your eye out for the big smiley cloud!

About Barton Associates
Barton Associates is a leading national locum tenens agency for physicians, nurse practitioners, physician assistants, dentists, and CRNAs. They have the experience, resources, and scale needed to efficiently match talented healthcare providers with great hospitals, medical practices, and companies across the country in a wide variety of practice settings. Learn more at https://www.bartonassociates.com/.

About Cloudbakers
Cloudbakers is a privately-held cloud services company that transforms organizations by planning their cloud strategy, deploying custom solutions, and adopting new technologies through a unique change management program. Their expertise in Google Cloud allows their clients to leverage tools from G Suite to Chrome to web applications and more using Google Cloud Platform. Learn more at https://www.cloudbakers.com/.

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Ashley Kelnhofer
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Cloudbakers  | Instant Customer Satisfaction Solution