Collective Brings the Power of Auto-Remediation™ to the Challenge of Backup Operations

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Collective’s RAMP™ appliance finds and fixes 70% of common backup job failures within seconds and without human intervention.

The Collective Group, LLC

Delivering on the promise of restore...

Collective’s RAMP™ appliance finds and fixes 70% of common backup job failures within seconds and without human intervention.

The Collective Group, a leader in the design, implementation and on-going operations of enterprise scale backup and recovery infrastructure, today announced general availability of RAMP™ - its unique Remote Auto-Remediation Management Platform. Delivered as a cloud managed appliance, RAMP uses sophisticated monitoring and decision making capability to recognize and remediate the sources of potential backup job failures– all within a matter of seconds and without human intervention. When escalation to humans is warranted, RAMP surrounds them with a powerful Backup Operations Expert System designed to guide them toward successful resolutions quickly and easily.

Built on an object framework, a single RAMP appliance can monitor and manage backup operations for thousands of backup clients to a 99+% backup success rate, guaranteeing that mission critical data is available for restore when needed.

Deploying RAMP results in:

  •     80% reduction in level 1 support costs
  •     50% reduction in Level 2 support costs
  •     Greatly enhanced reporting capabilities
  •     Faster ticket resolution times
  •     Full attainment of Backup Operational goals

Available as either a physical or virtual appliance, RAMP’s agentless technology works seamlessly with the existing backup and recovery infrastructure, often requiring no significant modifications to the environment. RAMP works in concert with every popular backup software environment (NetBackup, Networker, Avamar, Commvault, NetVault, and TSM) to provide the following functions:

  •     “Pre-Flight” checks to ensure backup job element readiness
  •     Auto-Remediation of 70% of common backup job failures
  •     Sophisticated Reporting capability
  •     Single Pane of Glass for heterogeneous backup environment management
  •     Expert System driven operational efficiency

RAMP is available in three versions:

Service Provider Edition - designed specifically for Service Providers tasked with managing complex backup operations for multiple customers simultaneously. RAMP-SPs’ multi-tenancy capability allows Service Providers to operate hundreds of customers’ backup environments using a single RAMP appliance.

RAMP- ES     
Enterprise Edition - Designed for use by enterprise-scale customers who want to improve the performance of their in-house backup operations support teams. RAMP’s single pane of glass approach allows support teams to manage multiple backup product environments without the need for specific backup product knowledge.

TotalOps Edition – the perfect solution for companies looking to completely outsource or out-task their daily backup and recovery operations. RAMP TotalOps sends all post auto-remediation escalations to Collective’s Remote Management Center (RMC) for resolution by the best backup subject matter experts in the industry.

Despite large investments in hardware, software and personnel, the vast majority of companies fail to achieve acceptable data protection certainty. This failure can often be traced to incomplete or failed backup jobs. The challenge of successfully completing thousands of sequential backups in often tight time windows can and usually does result in hundreds of alerts and escalations that simply overwhelm even the most committed support teams. Now, for the first time, the technology leverage to tackle this problem is available - RAMP.

Collective’s RAMP solves the problem of backup operations.

About The Collective Group:
Over 20 years, Collective has delivered more than 8,000,000 hours of professional, consultative and managed services to address the complex IT infrastructure needs of many of the world’s most mission critical IT environments. Our culture is built around the Collective Intellect™ - the hive mind concept that allows our best and brightest to collaborate, share and learn from every engagement and to use this knowledge to craft ever improving process, methodology and technology.

With deep expertise in servers, storage, backup and recovery, virtualization, cloud-based computing, and data center services, we are experts at IT infrastructure design, deployment and operations.

Our customers include the majority of leading product vendors (EMC, Symantec, Commvault, Dell, NetApp, SunGard, VMware and HP) all of whom come to Collective for deep expertise around their most complex products and demanding customers.
RAMP, RAMP-SP, RAMP-ES, RAMP-TO, Auto-Remediation, and Collective Intellect are all registered trademarks of the Collective Group, LLC.

For more information, contact:
Jason Thomas
(512) 263-5500 x 242

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Jason Thomas
The Collective Group, LLC
+1 512-263-5500 Ext: 242
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