COVID-19 Integrated Response Toolkit Helps Businesses Monitor Customer Service and Achieve Safety in the Post-COVID-19 Economy

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The COVID-19 Integrated Response Toolkit integrates key data sources across all channels that involve live interactions with customers: social media data from structured consumer reviews, customer feedback, internal compliance and safety evaluations, external evaluations and mystery shopper visits. The innovative service that helps businesses achieve safety in the post - COVID-19 economy is available via the Achieve Safety Partner Network with cutting-edge technology frоm Research Metrics.

The COVID-19 Integrated Response Toolkit Helps Businesses Enhance Operational Preparedness Before, During and After Reopening, to Achieve Safety in the Post-COVID-19 Economy
Many businesses, as they reopen, want to achieve excellence in health and safety while continuing to deliver excellence in customer service.

Research Metrics today announced the general availability of the COVID-19 Integrated Response Toolkit and the launch of the AchieveSafety.net website - an initiative to help businesses enhance operational preparedness and ensure they achieve safety as they reopen in the post-COVID-19 economy.

The COVID-19 Integrated Response Toolkit integrates key data sources across all channels that involve live interactions with customers: social media data from structured consumer reviews, customer feedback, internal compliance and safety evaluations, external evaluations and mystery shopper visits. It is available via the Achieve Safety Partner Network.

The Achieve Safety Partner Network brings together leading agencies across the globe, committed to helping businesses apply best practices in achieving customer service excellence with focus on health and safety. The list of agencies is available on AchieveSafety.Net.

“Many businesses, as they reopen, want to achieve excellence in health and safety while continuing to deliver excellence in customer service,” said Emil Tsankov, CEO and Founder of Research Metrics. “We launched the Achieve Safety initiative to help businesses connect with the world’s leading agencies who can help them excel at delivering both. The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.”

Included on the AchieveSafety.Net website is the free COVID-19 Integrated Response Checklist. This checklist helps businesses confirm they are monitoring their operations across all channels, including social media, customer feedback, internal/external compliance and safety audits, evaluations, and mystery shopper visits.

Founded in 2004, Research Metrics is a technology company offering a full suite of software products that cover all aspects of customer experience and channel performance measurement: mystery shopping, customer satisfaction, market research, internal auditing, and other online and offline data collection methods. With multiple offices in both the US and Europe, their technology is used worldwide in over 100 countries across all consumer-based industries.

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Rob Bleile

Emil Tsankov
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