Our experts will be able to deliver more personalized service answering questions as well as actually showing them what products are the best fit for their needs.
Barcelona, Spain (PRWEB) March 18, 2015
Version 2.3 of oct8ne was showcased at the eTail West trade show in Palm Springs, CA on Feb 17-20 prior to the public release. Response from e-retailers was incredibly enthusiastic.“oct8ne was the most innovative technology at the entire show. I've never seen anything like it – it’s a brilliant online selling and communication tool that helps brands add an extra level of personal service never seen before. Game changer!” stated Katie Schoeben, Director of eCommerce and Marketing, of Byer California.
oct8ne's proprietary co-viewing technology allows eCommerce companies to provide customers with a personalized in-store experience online. Agents and customers view and search for products together, creating opportunities for increased sales as agents upsell and cross-sell in real-time. Unlike traditional live chat services designed to provide customer service, oct8ne equips agents with tools to engage in personal selling while providing product expertise. Post-visit sales intelligence and analytics allow companies to continuously optimize their sales process.
Of particular note in the new release are a new mobile experience (making oct8ne a fully responsive and omni-channel solution), a new sleek design of the customer facing co-viewer, a streamlined add to cart experience, and a Phone PIN touchpoint for inbound calls, rounding out oct8ne’s multichannel offering.
“We hear from many e-retailers whose site traffic consists of upwards of 60% mobile users. Additionally, others have spent thousands to make their sites fully responsive. Adding a mobile version was an obvious must. oct8ne now gives shoppers on any device a great new shopping experience,” says Tim Kunihiro, CEO of oct8ne. Mobile shoppers can now easily navigate through all the tools and shopping assistance services offered in the desktop version of the co-viewer.
The Phone PIN feature allows companies who receive incoming phone calls to support callers with the oct8ne co-viewer on an as-needed basis, blending an online visual experience with the voice-to-voice interaction. This meets a critical need for eCommerce sites who are already receiving inbound calls regardless of whether or not they have plans to operate a live chat system on their site. Jonathan Bradbury, Director of Global eCommerce for Munchkin brand products stated, “I like how easily the Phone PIN option connects the shopper to our customer satisfaction team. Our experts will be able to deliver more personalized service answering questions as well as actually showing them what products are the best fit for their child’s needs.”
oct8ne will be exhibiting this new release next month at the Magento Imagine Commerce event, April 20-22 in Las Vegas, NV.
About the Company:
oct8ne is a privately held company based in Barcelona, Spain and the USA, that specializes in real-time, SaaS solutions using its proprietary co-viewing technology. The eCommerce application allows agents and customers to view and search together, creating an in-store shopping experience online. Learn more and request a live demo at http://www.oct8ne.com
For media inquiries, please contact Rachel Hiraldo: rachel(dot)hiraldo(at)oct8ne(dot)com or 1-866-623-4123