Chicago, IL (PRWEB) October 21, 2013
Converged Technology Professionals, Inc. today announced the reception of the award in Outstanding Achievement in Customer Satisfaction and loyalty by ShoreTel, the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions. This marks the fifth consecutive year that Converged Technology Professionals has received this distinction.
Bharath Oruganti, Vice President - Services and Operations at ShoreTel, stated that this “…score exceeds what is considered world-class level of professionalism and customer care in the industry. Converged Technology Professionals’ consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to customers. It is partners like Converged Technology Professionals that insure customers are not only satisfied, but delighted with ShoreTel products and services.”
Joe Rittenhouse, President of Business Development, said “Being recognized by ShoreTel for our achievement is a great honor. Our team of dedicated professionals brings a level of commitment to our customers that is unrivaled. We deliver on our promises. Our customers know they can count on us for the very best products, service, and support.”
The award comes during a period of tremendous growth for CT-Pros. The number of employees has doubled over the last year and an office in Indianapolis was opened to support efforts in Indiana. Gary Fuller, Director of Marketing, added “To undergo explosive growth and continue to deliver the highest level of customer satisfaction is remarkable. It is a testament to our leadership and to the employees who rise to the challenge each day.”
The Customer Satisfaction Award includes Asia, Europe, Australia and North America. It includes the reporting period from April 1, 2013 through September 30, 2013. ShoreTel measures customer experience using the globally recognized Net Promoter Score (NPS®) to drive improvements in customer loyalty, ensure profitable growth and recognize its top performing partners.
About Converged Technology Professionals:
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros also offers cloud-communication VoIP services with ShoreTel Sky. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%.