Converged Technology Professionals Achieves ShoreTel Partner Start Certification

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Committed to a customer-first focus, Converged sees valuable opportunities in Partner Start with direct implementation services for their Connect CLOUD customers.

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At the end of the day with the Partner Start program, we can now remove the burden and stress of the implementation process off of our customers and handle it for them.

Converged Technology Professionals, a ShoreTel Platinum Partner, announced their successful completion of the ShoreTel Partner Start certification training program.

The Partner Start certification allows Converged Technology Professionals the opportunity to offer its award winning high touch implementation to cloud customers as part of the ShoreTel Connect CLOUD product subscription.

“This is a big differentiator for us as we adapt to the rapidly evolving cloud market segments vs. the competition’s method of selling a service and walking away. The industry standard for telephony cloud deployments leaves the programming, project management, and training to an outsourced team that in many cases reside overseas. Fundamentally we think this is a poor model and leaves clients with an overall poor experience and perception,” states Joe Rittenhouse, President of Business Development at Converged.

Rittenhouse continues to explain, “At Converged we believe in taking responsibility by holding ourselves to a higher level of accountability on behalf of our customers. By layering on our high touch deployments, we continue to be disruptive in this space showcasing yet again why we are viewed as ahead of the pack. It’s exciting that ShoreTel has afforded us the opportunity to continue to deliver on our promise to our customers that they will always receive the best service at all times, and that includes implementation.”

CT-Pros took part in the Beta program and is one of the first partners in the world to successfully complete the Partner Start certification training course which is part of the ShoreTel Partner Training program.

Chris Frey, Vice President of Converged Technology Professionals adds, “At the end of the day with the Partner Start program, we can now remove the burden and stress of the implementation process off of our customers and handle it for them. We always demand the best for our customers and vendors including ShoreTel, and this is one of the reasons we are dedicated to ShoreTel because they understand the importance and value of the partner-client relationship for long-term success.”

About Converged Technology Professionals: CT-Pros is a technology based consulting firm specializing in IT networking and unified communications solutions. They are one of the largest ShoreTel VARs in the Midwest with offices in Chicago, Milwaukee, Indianapolis, Grand Rapids and Crystal Lake. In addition to receiving the 2015 Global Partner of the Year award, the company also earned the prestigious Elite Circle of Excellence status which is only given to the top 10 ShoreTel partners in the U.S. To learn more or to contact CT-Pros, please visit http://www.ct-pros.com.

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Eric Peterson
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Converged Technology Professionals, Inc.
since: 04/2013
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