Major players in Customer Experience Management Market are Adobe, Alcatel-Lucent, Amdocs, Cisco, Ericsson, Hewlett-Packard, Huawei, IBM, Nokia Networks, and Oracle.
(PRWEB) August 19, 2014
The report “Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)”, provides a comprehensive market and forecast analysis of the overall market and segmented verticals by application and region.
Browse 134 market tables and 16 figures spread through 288 page sand in-depth TOC on “Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)”.
Early buyers will receive 10% customization on this report.
Enquire before buying at http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=543.
MarketsandMarkets has segmented the CEM market verticals by their application. The CEM market is segmented by type, touch point, organization size, region, and vertical. The CEM market by type is segmented into enterprise feedback management, web analytics, speech analytics, and text analytics. Customer experience management by touch point is segmented into company website, branch/store, web, call center, and social media. Customer experience management is segmented by organization size into small and medium enterprises and enterprises.
Customer experience management is segmented by vertical into communication service provider, public sector, energy, and utilities, banking and financial services, healthcare, automotive and transportation, consumer goods and retail, media and entertainment, travel and hospitality, and manufacturing. Customer experience management is segmented by region into North America, Latin America, Europe, Asia–Pacific, and Middle East and Africa.
This research report have covered all the major sub-segments of the CEM market and provides quantitative (market size and market growth) and qualitative (trends, analysis, and insights) analysis for those segments. This comprehensive coverage of the CEM market provides important inputs such as drivers, restraints, and opportunities in this market, profiles the major players in this market, maps the competitive landscape, and provides the overall perspective on the system integration market in the various verticals and regions.
With the increasing churn of customers and the pressure faced by enterprises to sustain growth in this competitive and volatile market, enterprise spending on Customer Experience Management (CEM) solutions has increased significantly.
MarketsandMarkets forecasts the Customer Experience Management Market to grow from $3.77 billion in 2014 to $8.39 billion in 2019. This represents a Compound Annual Growth Rate (CAGR) of 17.3% from 2014 to 2019.
Purchase report Today!
Browse Related Reports
Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics) & Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)
Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world.
MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. M&M covers thirteen industry verticals, including advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT.
We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.
North - Dominion Plaza,
17304 Preston Road,
Suite 800, Dallas, TX 75252
Visit MarketsandMarkets Blog @ http://www.marketsandmarketsblog.com/market-reports/telecom-it
Connect with us on LinkedIn @ http://www.linkedin.com/company/marketsandmarkets