The Customer Experience Success Kit addresses the needs of queue management with more than a dozen tools covering a range of customer experience-related topics.
Valencia, CA (PRWEB) January 22, 2014
Lavi Industries, a leading provider of queue management solutions and a thought leader in optimizing the customer waiting line experience, announces its latest collection of tools and resources focused on queuing and the customer experience. The Customer Experience Success Kit addresses the needs of queue management with more than a dozen tools covering a range of customer experience-related topics.
The Kit provides tips and best practices to improve the waiting line experience by putting the needs of customers first. The materials in the Kit provide insights into the elements of an awesome waiting line and improving the customer experience through Lavi’s popular infographics and queue management guides as well as its educational video on a single-line queue. Topics covered include why customers will not wait, the high price of a poor customer experience, how technology can help retailers deliver value to its customers, and how mobilizing the service queue creates a better customer experience.
The kit also includes a collection of blog posts and a slideshow to increase knowledge and understanding of customers and what they are looking for in a truly exceptional experience as well as what will send them walking out the door without your product in hand.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance, crowd control solutions, and queue management systems in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.