New Online Tool Designed to Increase Customer Retention and Loyalty Announced

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ASK LISTEN RETAIN, a customer retention and loyalty program, has announced the release of a new customer testimonial tool designed to systematically capture and post positive customer reviews with the click of a button.

Customer Retention

ASK LISTEN RETAIN Customer Retention Program

The largest problem companies have with customer testimonials is not that they lack testimonials but rather that they can't get them in front of their customers quickly and easily.

ASK LISTEN RETAIN is revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty and enabling customer retention. In today's digital world, customers and potential customers are highly influenced by their peers and word of mouth can help a location gain their business. Understanding this concept has been key to growth within retail organizations all throughout North America.

Testimonials have been one way that these customers' decisions are influenced. ASK LISTEN RETAIN states that these are crucial to success for four reasons:

1. They can be proof you keep your promises.
2. You find out what’s really important to your clients or customers.
3. They let you showcase how great your business is — without having to say it yourself.
4. Testimonials allow you to incorporate an objective perspective on your business as part of your marketing.

"The largest problem companies have with customer testimonials," Peter Kmyta, President of ASK LISTEN RETAIN states, "is not that they lack testimonials but rather that they can't get them in front of their customers quickly and easily."

A new and popular feature being used right across the country, as part of the ASK LISTEN RETAIN online and/or email survey campaigns, maximizes the usage of this extremely valuable open ended comments left by the survey taker. It’s a systematic approach that creates an easy to harvest method for positive testimonials. With a click of the mouse, a comment left within a survey can automatically be posted to the company web site, right to the testimonials page, complete with contact name, 5 star rating and word for word comments.

"Our clients love this feature," Peter goes on to state, "it means no awkward moments asking the customer face to face to write out a testimonial and no relying on staff to ask for positive feedback. It all happens naturally as a part of the ASK LISTEN RETAIN program."

To help folks understand the importance of this new customer retention tool and test its ease of use, ASK LISTEN RETAIN is offering a 90 day trial of the feature without any financial commitment from small and mid-size businesses. To find out more about the promotion, organizations that are interested are urged to register here.

About ASK LISTEN RETAIN:
The ASK LISTEN RETAIN program is a revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty, and enabling customer retention. This program works in combination with either telephone-based satisfaction surveys and/or online surveys to enhance customer satisfaction and address any service-related issues. ALR asks the important questions to help business owners listen and thereby retain customers. This three step approach, ask, listen, retain, helps businesses increase customer loyalty, increase sales, and maximize gross profits.

Visit http://www.asklistenretain.com for more information.

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Peter Kmyta
@AskListen
since: 04/2010
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