Princeview Dental, One of Etobicoke’s Trusted Dental Clinics, Comments on a Recent Study Naming Customer Service Criteria as Key to Customer Expectation
Toronto, Canada (PRWEB) July 08, 2014 -- Princeview Dental (http://www.PrinceviewDental.com), one of Etobicoke’s premier dental clinics, is commenting on a study that lists criteria associated with customer service as the main characteristics people look for from their dentist.
The study, performed by dental marketing company Futuredontics, examined the key factors that patients look for when choosing a suitable dentist. The results found that if dentists seek to attract new clients and satisfy existing ones, they should be able to provide comfort, transparency, and a strong online presence. (Source: Schmidt, K. and Maeck, A., What patients expect from their dentist: The overall impression needs to be right,” Dentistry iQ web site, June 3, 2014; http://www.dentistryiq.com/articles/2014/06/what-patients-expect-from-their-dentist.html.)
“At first these traits may seem surprising, particularly the mention of a strong online presence, but that’s the age we live in,” says Dr. Janice Mummery, founder of Princeview Dental. “Analyzing what people are really trying to communicate, it seems all they want is trust and dependability, and there’s nothing surprising about that.”
The study goes on to say that online testimonials play a role in determining how patients choose their dentists, leading them to pick up the phone and call the dental clinic that most piqued their interest while browsing the Internet. Dr. Mummery notes that phone calls have become another customer service opportunity and serve as the first chance a dental clinic has to make an intimate impression and begin making patients feel that comfort they seek from their dentist.
“People generally have a fear of dentists, so once they do get to the clinic, it’s important they feel at ease,” she adds. "A comfortable waiting room, along with finding ways to reduce waiting times, calms some of that tension.
“Efficiency is not always easy when dealing with dental care, but at Princeview Dental, it’s an area we focus on,” Dr. Mummery concludes. “We know people usually take time out of their workday or have their children miss school to come visit us, so we try to be as efficient as possible.”
Founded in 1994, Princeview Dental is a trusted dental clinic in Etobicoke. Princeview Dental offers a full range of dental services for all age groups, including preventive dentistry, restorative/cosmetic dentistry, and offering patients a variety of procedures to “make over” their smile, including dental Implants, surgery, full and partial dentures, and treatment for gum disease. To learn more about Princeview Dental, visit the company’s web site at http://www.PrinceviewDental.com or call 416-231-4562.
Dr. Janice Mummery, Princeview Dental Group, http://www.princeviewdental.com/, +1 416-520-9353, [email protected]
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