TORONTO (PRWEB) January 27, 2020
SoftwareReviews announces its 2020 Data Center Automation Emotional Footprint award winners, as determined by software users who feel that the following two vendors have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the IT Asset Management vendor champions are:
1. Micro Focus Data Center Automation
2. Red Hat Ansible Automation
The Emotional Footprint Awards are showcased in an annual report published by SoftwareReviews focused on vendor relationships with software users from the customer’s point of view. Software users said that in their experience, Micro Focus Data Center Automation is number one in providing transparent contract negotiation, with a net promoter score of +91. Overall, Micro Focus Data Center Automation was number one in helping clients innovate, as well as being reliable and continually improving. Red Hat Ansible Automation received strong positive emotional scores in many areas including +88 net promoter score in trustworthiness and putting the client’s interest first.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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