Deskero’s social media integrations and add-on tools are also extremely useful for businesses that are interested in listening to what people are saying about them, as well as their competitors, in public forums online.
London, UK and Barcelona, Spain (PRWEB) August 28, 2013
Deskero is a cloud-based help desk software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
The objective is to build better online relationship with customers, engaging them in an innovative and personal way through smart and simple use of social networks.
Deskero is a traditional help desk software but with a difference: it is proactive.
Rather than sitting back and waiting for queries, Deskero is set-up to proactively reach out to customers via mail, telephone, chat, web, and even social networking platforms. Natively integrated social media connections make it possible for businesses to insert themselves into online conversations without coming off as invasive.
Once they understand the needs of their customers, businesses can use Deskero’s help desk tools to convert requests or queries into support tickets.
According to GetApp, the main benefits of Deskero’s help desk solution are its ease of use and social media integrations. Feedback widgets can be integrated into existing websites and configured with zero IT support. Deskero’s multichannel social media integrations encourage customer communication and take engagement to an entirely new level. By bringing messages from Twitter, LinkedIn, Facebook, and other social networks together with traditional email and telephone messages, businesses are able to expand the number of customers they reach and increase the volume of support tickets they process each day.
"Deskero is pleased to receive a validation from GetApp about its help desk software. Deskero is an innovative cloud-based help desk software that brings customer care to the next level, offering companies modern ways to engage with customers," said Fausto Iannuzzi, Founder & CEO at Deskero.
Deskero achieved the following ratings:
Ease of use: 5/5
Ease of deployment: 5/5
“Deskero’s social media integrations and add-on tools are also extremely useful for businesses that are interested in listening to what people are saying about them, as well as their competitors, in public forums online,” said Stephanie Miles the GetApp reviewer.
To read the full review on GetApp, visit http://www.getapp.com/blog/deskero-review/.
To try Deskero, please visit http://www.getapp.com/deskero-application .
Deskero is a cloud-based help desk software with a 'social heart'. Our mission is to offer you a beautifully simple software that will truly empower you, giving you the means to help your customers, communicate with them and make them happy. It brings some order into all the help and information requests that a company might receive through any type of media and merges them into a single database where they’re easy to organize. Emails, phone calls, chats, web sites, social networks: through Deskero everything will be instantly accessible with a few mouse clicks!
Deskero is a self-funded project that comes from the experience of Nabra LTD, a London-based IT company founded in 2007.
GetApp is the largest independent online marketplace that helps small to mid-sized businesses and startups discover, evaluate and manage the perfect business apps for their needs. Its mission is to support millions of users in their "best app" research with comprehensive directories, interactive search tools, side-by-side comparison tables, user reviews and app evaluation resources.
In addition, GetApp serves as a global online marketing channel for thousands of business application developers. GetApp operates primarily in North America and the U.K. It is privately owned and backed by Nauta Capital.