It [RBFCU customer story] also explains the technology solutions embraced and the associated benefits. Many different types of businesses can find similar results.
Hoboken, New Jersey and New York City, NY (PRWEB) November 13, 2013
eMazzanti Technologies, an IT and computer consultant in the Hoboken, New Jersey and New York City areas, has just created a new case study detailing how customer Raritan Bay Federal Credit Union (RBFCU) is using Windows 8 Pro technology to compete with bigger financial institutions.
Raritan Bay Federal Credit Union (RBFCU) provides financial services to members who live in Middlesex County, New Jersey, about 35 miles from New York City. When the US financial industry collapsed in 2008–2009, RBFCU froze all technology spending; however, management realized that stagnant technology was holding the company back.
“The case study reviews the business issues the credit union faced,” said Jennifer Mazzanti, president of eMazzanti Technologies, “It also explains the technology solutions embraced and the associated benefits. Many different types of businesses can find similar results.”
Old Tech Slows Competitiveness
RBFCU wanted to speed the publishing of interest rates and other time-sensitive information to its website, branch office digital signs and push it to customer smartphones. However, because of its old technology foundation it couldn’t pursue new service ideas. The old PCs also hindered existing services. “Our older PCs were slow, which hurt our ability to serve customers promptly at teller windows, and it hurt our image when customers saw us using older computers and software,” says Carey Hnath, IT Manager for Raritan Bay Federal Credit Union.
Data Security Always a Concern
Because of concerns about data security, the company allowed only executives to have mobile computers. However, this proved a liability when Hurricane Sandy hit the area in October 2012. The storm destroyed many RBFCU customers’ homes and left the RBFCU office without power for three days. Customers desperately needed to secure loans to begin rebuilding, but without mobile access to the company’s applications, RBFCU employees were unable to respond quickly.
Windows 8 Pro on Tablets Accelerates Business
RBFCU turned to eMazzanti Technologies, a New York City–area IT support consultant and member of the Microsoft Partner Network, for help in cost-effectively modernizing its IT infrastructure. eMazzanti recommended that RBFCU upgrade its PCs with mobile HP computers running the Windows 8 Pro operating system.
By adopting mobile computers running Windows 8 Pro, Raritan Bay Federal Credit Union is able to compete more effectively, serve customers faster, and increase employee mobility and productivity. It is also better able to keep the business running in the event of a natural disaster.
From a disaster preparedness standpoint, anytime, anywhere productivity is invaluable. “When another super storm hits our area, our employees can continue to work and serve our customers from anywhere,” says Mark Malinowski, Vice President of Accounting for Raritan Bay Federal Credit Union.
Having the latest technology also lets RBFCU pursue new customer services such as smartphone apps. “We have a foundation now for doing really exciting things,” Karen Walczak, senior vice president of operations, says. “It’s critical to our image that customers see us as forward-thinking and innovative. The faster performance of Windows 8 means that employees can serve customers faster. If we can’t answer questions quickly, we lose customers to the big banks that do have this technology.”
About eMazzanti Technologies
eMazzanti Technologies’ team of trained, certified experts provide 24x7 outsourced IT support to help ensure business productivity, address challenges of growth, cloud computing, mobility, critical business continuity and disaster recovery demands. The consultancy has special expertise in manufacturing, distribution, retail, financial, architectural, engineering, construction, government, educational, legal services, accounting, marketing communications, and healthcare market segments, while maintaining high customer satisfaction levels. Flexible support plans range from fixed-fee, around-the-clock network management where eMazzanti functions as an extension of a businesses’ IT staff or a provider of custom-solutions, delivered on an as-needed basis. eMazzanti serves the Hoboken, NJ and NYC area markets as well as regional, national and international business support requirements. The IT firm is Microsoft's 2012 Partner of the Year and on-going Gold Partner, Microsoft Northeast Region Partner of the Year, a four-time recipient of WatchGuard's Partner of the Year and has achieved the Inc. 5000 list for the fourth year in a row. Download the free article: How to Select an IT Provider here. More than 400 companies trust their IT support needs to eMazzanti Technologies. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti , Facebook: Facebook.com/emazzantitechnologies.