For eight years running, we've been awarded the highest customer care accolade possible from our ISO Customer Satisfaction Survey: The Diamond Award.
(PRWEB UK) 11 December 2014
The appointments of Peter Jackson and Alan Royle to the print and production department in September this year, meant well deserved promotions for Prime Document stalwarts Anthony Lenihan and Paul Williamson.
Anthony and Paul join Andrew and Mark Dixon (Customer Services Manager) in the Customer Services Department, thus providing clients with a direct communications channel to Prime Document's technical and print production facilities.
With a full schedule of ongoing client liaison and account refinement, the Customer Services Department are at the vanguard of Prime Document's total commitment to client satisfaction.
Commenting on the strategic growth of the CS Department, Mark Dixon said;
“For eight years running, we've been awarded the highest customer care accolade possible from our ISO Customer Satisfaction Survey: The Diamond Award. We're committed to ensuring the complete satisfaction of our clients and this recent expansion typifies our desire to succeed.”
The Manchester based document management company take customer care and satisfaction seriously. That’s why each year they’re audited by their ISO Customer Service consultants.
The coveted Diamond Award is only honoured to elite organisations that demonstrate excellence across a wide range of customer care principles.
Anthony Lenihan added:
“Having worked in the production side of the business for many years, Paul and I understand how small changes to a clients account configuration can affect Prime Document's operational processes. Our new roles mean that there's now much stronger communications from the client's desk to our production facilities.”
About Prime Document:
Established in 1999 to provide secure and reliable critical document production and distribution services, the document management company have continued to demonstrate a quality of service and return on investment that businesses find hard to ignore.
Working with leading brands and blue chip organisations, Prime Document have a rich heritage and impressive portfolio of customers including; LeasePlan, L'Oreal, Johnson & Johnson, City Link and Adidas.
Operating from Park Seventeen Industrial Estate in North Manchester, Prime Document are ideally situated between the M1 and M6 motorways, just 30 minutes from Manchester Airport.
Prime Document Ltd have been awarded the highest accolade possible by their ISO Customer Satisfaction consultants: The Diamond Award, achieving 95% customer satisfaction levels.
For more information about Prime Document, visit their website at: http://www.primedoc.co.uk
Prime Document Limited
Unit 3, Park Seventeen
Moss Lane, Whitefield
Tel: 0161 766 5544