New Case Study by ColumbiaSoft Reveals How Medical Practice Saves Hundreds of Hours Managing Billing and Patient Files Using Document Management Software

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Even with an EMR system in place, paper based patient and billing records were filling a room full of filing cabinets and causing delays and frustrations at one medical office. Now, a new case study by document management software company ColumbiaSoft shows how the medical office staff are saving time.

Document Locator DL document management

Document Locator is document management software used by businesses to manage and store information.

Document Locator increases efficiency as well as decreases frustration for people when they need access to information.

A new case study details how choosing to implement ColumbiaSoft’s Document Locator did more than just take a medical practice paperless, it also saved frustration, money, and hundreds of hours of employee time every month.

"At the time, my vision of paperless was for medical records. What I didn’t have an appreciation for when we initially opened our office was the amount of paperwork generated and that has to be retained to run a business," said Dr. Robert Marlan, commenting on how his use of Document Locator evolved from billing, to being rolled out to other departments at his medical practice in Olympia, Washington. "Once you start using Document Locator, it becomes even more valuable after you realize all the ways it can be used."

Document Locator was initially deployed to automate billing, and Dr. Marlan and his staff were soon realizing its benefits in managing EOB’s (Explanation of Benefits). After adding up the time that it would take to jot down the details of a billing inquiry, find the paperwork, respond to the patient’s questions, and re-file the paperwork, Dr. Marlan concluded that his practice is saving easily 200-300 hours of employee time every month.

With success in managing EOBs, Document Locator was soon rolled out to other areas of the practice. Medical staff now use it to store relevant patient files that didn’t fit into the EMR system, like lab results, and images from CAT scans and MRI’s.

According to Dr. Marlan, "Document Locator increases efficiency as well as decreases frustration for people when they need access to information."

A copy of the new case study can be found online at:

About ColumbiaSoft Corporation

ColumbiaSoft is a leading document management software company that helps businesses reduce risk and improve productivity. Information workers use ColumbiaSoft software to manage and share electronic documents, digitized paper documents, e-mail, faxes, and other electronic files to lower costs, automate business processes, and meet regulatory requirements. As a Microsoft Gold Certified ISV Partner, an Autodesk Authorized Developer, and an Adobe Solutions Network partner, the company’s products fully integrate with familiar applications such as Microsoft Windows, Office, Outlook, SharePoint, Adobe Acrobat, AutoCAD, and more. ColumbiaSoft is a privately held company based in Portland, Oregon and was founded in 1998. For more information, visit

All referenced product names, and other marks, are trademarks of their respective owners.

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Jim Kemp
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