Domuso Adds Integrated Maintenance Requests To Its Digital Payment Platform, Increasing Efficiency For Property Operators

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Expanded feature set saves time and gives operators valuable insight while upgrading the resident experience by accepting maintenance requests from within its digital payment platform.

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This integration will help our managers simplify their resident communication while enhancing our residents’ overall experience.

Domuso, a leading payment platform and financial services provider for multifamily operators, today announced the release of a self-service, on-demand interface to streamline how resident maintenance requests are communicated, organized, tracked and resolved for property operators.

“Offering maintenance requests inside of our core digital payment platform is an important development in our long-term mission to make multifamily operations more efficient through technology,” explained Michael Lightfoot, CEO of Domuso.

Managing maintenance requests online drives productivity for properties by reducing manual touchpoints. The interface, which is integrated with properties’ core property management system, is bi-directional, and automatically updates the maintenance request status when the property completes the task. This creates a more direct workflow reducing time-consuming email and in-person communication, freeing up management to work on high value tasks with no additional cost. Additionally, properties can customize their maintenance request forms, collecting key property-specific information upfront as well as permissions to enter an apartment or inform the presence of a pet.

“Online maintenance requests are a natural product enhancement for Domuso’s payment technology,” said Peter Ramos, senior vice president of operations, Weller Property Management. “This integration will help our managers simplify their resident communication while enhancing our residents’ overall experience.”

Quickly addressing maintenance problems has the dual benefit of being able to take action on time-sensitive issues while simultaneously improving resident satisfaction. By providing an easy way to make requests in the same interface they use to pay rent, residents can now submit requests as they occur and view their status as they are being handled in real-time. Properties will be able to quickly assess their performance as residents submit ratings and reviews directly within the portal.

Property management companies using a variety of software systems with Domuso will now be able to activate online maintenance requests with the piece of mind that comes with Domuso’s 24/7 account support.

More information about Domuso’s maintenance requests can be found on its website. To find out how to start using Domuso’s advanced digital rent payment platform, please contact sales@domuso.com.

About Domuso
Domuso is driving the digital transformation of rent payments in the multifamily industry with a payment and communication platform to manage the entire resident lifecycle, from move-in to move-out. Domuso captures 100 percent of a property’s receivables electronically while giving residents the flexibility to choose multiple payment methods from any mobile device. Domuso removes paper payments from the leasing office by replacing money orders with Online Certified, the industry’s only digital certified payment method. Other Domuso innovations include secure off-site cash payments in partnership with MoneyGram and the ability for residents to pay with a photo of their check using Mobile Check Pay. Four of the top 10 NMHC property management firms use Domuso because it improves financial performance, reduces business risk and streamlines operations. Domuso is privately held and headquartered in Santa Monica, California. For more information, visit https://domuso.com.

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Tony Winders
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