The implementation of EasyVista at DES provides an example of how our codeless technology and service catalog can streamline interactions between the help desk and the users they support.
New York, NY (PRWEB) September 04, 2014
EasyVista Inc. (http://www.easyvista.com), a global leader in cloud-based IT Service and Asset Management, today announced that the Washington Department of Enterprise Services (DES) implemented EasyVista to help consolidate multiple departments into a single IT Service Management (ITSM) entity. Through EasyVista, 200-plus analysts and technicians directly support 2,000 government personnel as well as the 65,000 state employees who rely on DES services.
Supporting nearly 150 enterprise software applications across multiple departments proved to be a difficult task for the many vendors DES evaluated. DES leveraged EasyVista to automate workflow processes and equip analysts and technicians with tools to log and resolve technical inquiries. The flexible, Saas-based platform also provided the capability to coordinate functions and asset discovery across departments and locations. This benefit is useful, for example, when an employee is hired. In addition to orchestrating the needs of every new employee, such as provisioning a desk, phone, computer, network and other services, the platform can be used to ensure that user and access profiles for the many core and critical applications used by individuals, groups and departments were correctly mapped and profiled.
“We were working to consolidate five different agencies with five different ways of doing business into one entity,” said Nick Fuchs, DES Chief Technology Officer at DES. “Our ITSM solution needed to be flexible, yet customizable and scalable. This solution enables us to orchestrate IT, facilities management and other departments, making new employees productive on day one. What once took a few days now requires a few hours.”
“The implementation of EasyVista at DES provides an example of how our codeless technology and service catalog can streamline interactions between the help desk and the users they support,” said Andrew White, EVP Marketing and GM, Americas. “We look forward to working closely with DES, and helping them keep pace with the needs of its vast user base in order to deliver the most responsive and comprehensive support experience.”
For more information about EasyVista, please visit: http://www.easyvista.com/en/
View the full case study on how EasyVista enabled Washington State DES to streamline ITSM and support here: http://www.easyvista.com/en/customer-case-studies/
About Washington DES
DES consolidates the departments of General Administration (GA), Printing (PRT), and parts of the departments of Information Services (DIS), Personnel (DOP), and the Office of Financial Management (OFM). DES employs nearly 1,100 staff and is tasked with a diverse set of responsibilities – everything from negotiating building leases and maintaining the Capitol grounds, to recruiting and training the state's workforce and designing and printing complex publications.
EasyVista Inc., a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange. For more information, visit: http://www.easyvista.com.