eDirectGlass Integrates with SendOutCards for Gifting and Promotions

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Total Shop Management adds Industry First Customer Loyalty and Contact Feature

eDirectGlass Total Shop Management

“We are amazed at the results we are getting using the TSM Impact feature. The quality of the SendOutCards products is exceptional and the speed of delivery is amazing.

eDirectGlass (eDG), the definitive industry leader, innovator, and disruptor of automotive glass repair and replacement technology and services, today announced a new Total Shop Management (TSM) feature called “Impact” that allows automotive glass shops to directly send custom greeting cards and/or gifts from their TSM account.

“In the competitive marketplace of automotive glass repair and replacement services, glass shops need every advantage they can get to increase customer loyalty that results in repeat or referral business,” said Gary Hart, technology evangelist for eDirectGlass. “SendOutCards is the perfect platform for TSM customers to create a professional customer loyalty program. Whether the shop wants to send a custom “thank you” greeting card, Starbucks gift card, or any one of the dozens of other available gifts, they can do so with a few clicks of their mouse from inside their TSM account.”

Beginning October 1, 2015, TSM subscribers can begin using the Impact feature for current and past customers. There is no fee to use the Impact feature in TSM; however, SendOutCards fees do apply to send cards and gifts.

“We are amazed at the results we are getting using the TSM Impact feature. The quality of the SendOutCards products is exceptional and the speed of delivery is amazing. Prior to using this feature, we had to spend hundreds of hours per month to manually process our referral letters and rewards. With TSM Impact, we simply choose our customer campaigns to fulfill and everything else is taken care of automatically. We just sit back and let the calls roll in,” said Brad Isaly, operations manager for Auto Glass America.

“In beta testing, TSM customers used the Impact feature to thank customers for their business and remind them of their referral programs, specials, and more. Overall, TSM customers realized a 95% positive response rate on their first SendOutCards campaign resulting in immediate repeat or referral business. Before using the TSM Impact feature, this new business was missed opportunity that impacted earnings potential. eDG puts the power of communication and profitability in the hands of our subscribers who need it the most,” concluded Hart.

eDG will be demonstrating its entire family of automotive glass technology services at Auto Glass Week 2015, in booth #111 held September 30th through October 2nd in Reno, Nevada. For more information about eDirectGlass, please visit http://www.edirectglass.com.

About eDirectGlass®

eDirectGlass, owned by AMJ Logistics(TM), Inc. and founded in 1995, is a privately held corporation based in Scottsdale, Arizona. AMJ builds applications and solutions where all aspects of the manufacturing, supply chain vendors, insurance and end-user industries converge. These applications and solutions enhance productivity, profitability and increase customer satisfaction critical to the growth and success of the marketplace. For more information on eDirectGlass, ClaimsVerse, AMJ Logistics or any of our other solutions, contact Gary Hart (gary(dot)hart(at)edirectglass(dot)com) at 480.993.0915 or visit our website at http://www.edirectglass.com.

About SendOutCards®

Officially launched in 2005, SendOutCards is the premier online greeting card and gift company. Based in Salt Lake City with over 100 million cards and 3 million gifts sent worldwide, SendOutCards is the largest first-class mailing company in the U.S. and one of the fastest growing network marketing companies in the world. SendOutCards is enabling people to act on their promptings by providing an online service which helps consumers send personalized, printed greeting cards and gifts as a way to make a difference in the lives of others.

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Gary Hart
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