Education and Innovation within the Hospitality Industry is covered on "Information Matrix" with Laurence Fishburne

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A new segment will feature experts discussing how technology plays a crucial role in the evolution of hospitality.

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This “Information Matrix” episode with Laurence Fishburne will highlight some educational and innovative changes that are expected to affect the hospitality industry and how they can affect consumers in the process.

Well-known and well-loved actor and philanthropist Laurence Fishburne is hosting an “Information Matrix” episode regarding innovation and education within the hospitality industry. With the constant barrage of new technology, it is important to see how each industry is expected to change.

While the hospitality industry covers a wide spectrum of businesses, they all have one thing in common: providing customers and guests with the services they need. Currently, the hospitality industry requires a great deal of human contact and, in truth, that aspect should never be taken away. However, innovations and the education needed to properly use said innovations can improve the customer experience.

They may also improve the relationship between hospitality employees and customers. For instance, innovations such as AI can handle menial tasks so employees can spend more time caring for customers and guests. Biometric technology can improve security for businesses while allowing customers to pay for products through facial recognition and fingerprint scanning.

Innovation and education are intended to benefit businesses and customers. This “Information Matrix” episode with Laurence Fishburne will highlight some educational and innovative changes that are expected to affect the hospitality industry and how they can affect consumers in the process.

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