Tidal Wave Telecom Eliminates Potential Lawsuits for Prisons and Jails with Solutions Which Provide Secured Video for Deaf Inmates

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Recent court rulings have concluded that TTY terminals in prisons and jails do not meet the ADA’s requirements and must be replaced with video relay terminals or the correctional facility will face a lawsuit. Tidal Wave Telecom is the only provider of solutions which deliver secured video relay and they’re being used by the U.S. Federal Bureau of prisons, State DOCs and county jails nationwide.

Tidal Wave Telecom is the only provider of solutions which deliver secured video relay for deaf inmates in prisons and jails.

Tidal Wave Telecom, the only provider of solutions which deliver secured video relay for deaf inmates in prisons and jails, announced today that TTY terminals in correctional facilities no longer meet compliance requirements for deaf inmates and must be replaced. Recent lawsuit settlements involving prisons and jails, which did not provide video relay to their inmates, have ranged between $250,000 up to $750,000. The compliance requirements are clearly mandated by the Americans with Disabilities ACT (ADA), the National Rehabilitation Act (NRA), and the Prison Rape Elimination Act (PREA). DOCs have never won a single court case denying a deaf inmate’s right to video relay service.

TTY (refers to any type of text terminal or text telephone), previously the legally accepted standard for the communication needs of deaf inmates, increases a prison or jail’s legal risk exponentially. TTY has been replaced by a newer video-based technology called Video Relay, more commonly known as “VRS,” that seamlessly relays a video call between a deaf individual and a hearing person via a sign language interpreter. Tidal Wave Telecom is the only provider of solutions which deliver secured video relay. Installation of just one Tidal Wave Telecom product, that connects to a federally licensed service provider, will cost a correctional facility substantially less than their attorneys’ fees when faced with a lawsuit that cannot possibly be won.

While implementing residential video relay for deaf inmates in prisons or jails meets the ADA’s requirements, it also introduces significant security threats to the facility. Residential video relay for a deaf inmate is the equivalent of providing a smart phone to a hearing inmate. Only Tidal Wave Telecom’s solutions provide prisons and jails with secured video relay and the following benefits:

  • Closes security holes.
  • Provides managed access.
  • Records video calls.
  • Meets the requirements of the ADA, NRA and PREA.

Tidal Wave Telecom’s solutions are available turnkey or cloud-based. For more information about Tidal Wave Telecom’s solutions call 916-751-5500, email sales (at) tidalwavetelecom.com or visit them online at https://www.tidalwavetelecom.com/

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Jack McWilson, Senior VP of Marketing
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