New Research Reveals the Power of Simulation in Boosting Collection Agent Performance

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ConServe and Employment Technologies to Present Joint Findings at Annual Financial Services Collections & Operational Risk Conference in Las Vegas

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George Huyler, Vice President of HR for ConServe, and Joe LaTorre, Director of Innovation at Employment Technologies are speakers at 2014 Financial Services Collections & Operational Risk Conference.

We believe that the effort we spend hiring the right people for our environment is key to employee engagement and satisfaction,” Huyler explains, “and Employment Technologies’ EASy Simulation is an integral part of this effort.

Employment Technologies Corporation (ETC) - the inventor and pioneer of employment simulations - is pleased to announce that Joe LaTorre, Director of Innovation, will join George M. Huyler, Vice President of HR for ConServe, as key presenters at the 22nd Annual Financial Services Collections & Operational Risk Conference in Las Vegas, Nevada, October 27-29, 2014. LaTorre and Huyler will introduce new research on how simulations can substantially boost collection agent performance and retention.

ConServe – specializing in customized collection solutions in commercial, government, and higher education markets – implemented ETC’s EASy Simulation® for Collection Agents for their Debt Counselors in 2011. Since that time, the company has seen a steady increase in Debt Counselor productivity and a 50 percent reduction in turnover. Also, for the third consecutive year, ConServe is being recognized as a “Best Places to Work in Collections.”

“We believe that the effort we spend hiring the right people for our environment is key to employee engagement and satisfaction,” Huyler explains, “and Employment Technologies’ EASy Simulation is an integral part of this effort.”

The Annual Financial Services Collections & Operational Risk Conference provides attendees with powerful information and insights about the Collections and Operational Risk industry. Speakers include decision makers involved in credit, collections and operational risk from all facets of financial services.

LaTorre and Huyler will be presenting, “ConServe Uses Simulation Technology to Improve Hiring, Cut Costs, and Increase Profits" at the conference on October 28, at 2:00 p.m. LaTorre leads ETC’s research and product development team. He has designed more than 100 custom simulations and is a recognized expert in the science of simulation applications for talent measurement. Huyler oversees ConServe’s human resources department. Debt Counselor performance is especially important because of the intense emphasis the company places on ethics and compliance.

“We are honored to be invited to speak at this year’s Financial Services Collections & Operational Risk Conference,” says ETC Founder and President, Joseph Sefcik, Jr. “Our ongoing research helps us develop and deliver the most advanced simulation technology to increase employee and organizational performance. Whether we work with a small business or a large international enterprise, our innovative solutions boost productivity and reduce turnover, helping companies save thousands to millions of dollars annually.”

For more information about the upcoming Annual Financial Services Collections & Operational Risk Conference, click here. To learn more about ETC’s EASy Simulation for Collection Agents, click here.

Employment Technologies (ETC) is the pioneer and world's leading developer of employment simulations. An unprecedented five-time national "Top HR Product of the Year" award winner, ETC's EASy Simulations are proven to hire the best, cut turnover, reduce training time, and accelerate performance. EASy Simulations deliver unparalleled accuracy in predicting job success and are designed for a variety of industries, including collections, customer service, sales, contact centers, financial services, retail, hospitality, insurance, healthcare, education, and more. Website: http://www.etc-easy.com.

ConServe has been ranked consistently as a top-performing agency by the federal government and the U.S. Department of Education. Representing less than 1% of collection agencies nationwide, ConServe has achieved the ACA International Professional Practices Management System (PPMS) certification, representing the collection industry's standard for quality management. ConServe has been a recipient of the Rochester Business Ethics Award, repeatedly appeared on Inc. Magazine's 5000 fastest growing companies list, named a Rochester Top 100 company 11 times in the last 12 years and has earned the Greater Rochester Quality Council's 2013 Customer Excellence Award and the 2014 Operations Excellence Award. Visit ConServe online at http://www.conserve-arm.com.

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Donna Gray
Employment Technologies Corporation
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