“We could not have weathered the communication storm without Enquire." Stovall Kendrick, Executive Vice President, Greenbrier Senior Living
Denver, CO (PRWEB) September 21, 2017
Enquire Solutions (Enquire), the fastest growing provider of CRM software and call center services in the senior housing and post-acute industry, provided hurricane hotline and mass text messaging services for senior housing communities in the wake of Hurricane Irma. Proceeds from Enquire’s Remote Hurricane Communications Center will be donated to the Irma Relief Fund which aids in rebuilding local communities affected by the storm.
Based in Colorado, Enquire offered 24/7 communication support to senior housing communities impacted by Hurricane Irma. Utilizing cloud call tracking toll-free numbers, Enquire provided communities with a unique hotline that could be made available to residents’ family members for ongoing updates. This ground-breaking effort by Enquire has enabled resident family members to stay up to date on community and resident statuses and alleviate concerns by relaying messages between residents and their families.
Enquire partnered with many senior living providers, including Greenbrier Senior Living, who participates in the development and operations of more than $2 billion in senior housing developments. “We could not have weathered the communication storm without Enquire. While we had loss of connectivity at our communities, we were relieved to know that calls from our resident and staff’s family members were being properly handled. Family members were given peace of mind while we were able to focus on our residents and their safety. We can’t thank Enquire enough for their partnership during this time,” said Stovall Kendrick, Executive Vice President at Greenbrier Senior Living.
“Enquire continues to provide 24 hour a day support to the families of residents. While the hurricane has passed southern Florida, we are experiencing a high volume of inquiries relating to wellness checks on loved ones and the community status,” said Enquire Director of Operations, Brandon Ensign. “This offering provides a high level of customer service and was welcomed by residents, family members and communities.”
In addition to hurricane hotline support, Enquire leveraged technology with a mass text messaging service, providing additional communication to family members both prior to, and after Hurricane Irma made landfall. Ensign explained, “We were able to relay a corporate communication through text messaging to all emergency contacts of each supported community. This service provided families access to the most up-to-date community updates.” These messages featured the community Hurricane Communications Website and the telephone number to the Remote Hurricane Communications Center.
Enquire remains dedicated to keeping families updated in the days and weeks following Hurricane Irma. “In conjunction with corporate leadership, we were able to build in safety measures in our processes that would allow for fluid adaptation to real-time events,” said Ensign. Enquire’s Remote Hurricane Communications Center remains in full operation and offers an inexpensive solution for communities, enabling residents and family members to remain in contact during the challenging times ahead.
Contact Enquire at 855-712-8805 for additional information about the Remote Hurricane Communications Center. For additional information on how to help those affected by Hurricane Irma, visit American Red Cross at https://www.redcross.org/donate/hurricane-irma-donations.
ABOUT ENQUIRE SOLUTIONS
Enquire Solutions is the fastest growing CRM and call center solution for the senior living and post-acute industry. Enquire designs and implements customized solutions that support each client’s onsite staff. Headquartered in Greenwood Village, Colorado, Enquire Solutions serves senior living communities throughout the United States and Canada. Their vision is to improve the experience for prospects and family members with their customer service focused products. Their cutting-edge analytics provide the executive team insight into the sales process and marketing efforts. Visit http://www.enquiresolutions.com and connect with the company on Facebook, Twitter, and LinkedIn.