As our client base continues to grow, it is vital that we remain vigilant to maintaining the high level of customer services and support that we are known for.
Baltimore, MD (PRWEB) December 18, 2014
eOriginal, Inc., the trusted experts in digital transaction management, has launched a new web portal to enhance services and support to its growing number of customers.
“The new customer support web portal has been crafted to specifically reflect what our customers told us they want and they need,” said eOriginal CEO and President Stephen F. Bisbee. “As our client base continues to grow, it is vital that we remain vigilant to maintaining the high level of customer services and support that we are known for.”
The services portal was developed to serve an improved destination for eAsset® Management Services, information, and discovery for eOriginal customers. Requiring approved access, the customer service portal upgrades include:
- Improved Homepage – At a glance, see recent support news, popular FAQ posts, system status and quick links to find the desired information.
- Easier Navigation -- Streamlined menus with easier access to the information customers want and need, any time of day.
- Training Videos – Click-and-view training videos sorted by easy-to-understand categories or filtered by most recent or the most viewed.
- Support Guides – Easy to read documentation about how to structure and manage eAsset® Management Services to control and use documents in a fully electronic environment throughout their lifecycle.
As part of its commitment to customer service and maintaining the high level of trust of its customers, eOriginal will continually be seeking to expand its online content to ensure customers are provided updated and relevant information.
The customer services portal is the final step in the eOriginal website redesign and re-launch, which began in April. The redesigned website provides visitors with comprehensive information about the company’s digital transaction services, focusing on its unique post-execution capabilities in a clear and concise manner.
The new site also highlights eOriginal’s commitment to industries with sophisticated contract lifecycle requirements, such as vehicle finance, equipment leasing, consumer lending, mortgage and security alarm, among others.
About eOriginal, Inc.
Founded in 1996, eOriginal is the trusted experts in digital transaction management solutions, specializing in the post-execution management of financial asset documentation. eOriginal SmartSign® and eAsset® Management Services enable an end-to-end solution for fully electronic transactions that must be managed with the highest levels of security and compliance throughout their lifecycle. By treating every transaction as having assets that must be verifiably secure, legally compliant and enforceable, eOriginal provides its customers and partners with eCertainty®. For more information, please visit http://www.eoriginal.com.