Dana Point, CA (PRWEB) March 26, 2014
ERPVAR.com, a network of ERP consultants announced today the formation of a strategic partnership with MSI Data, a field workforce automation software firm whose mobile and enterprise applications help service organizations improve the productivity of their field workforce. Through this partnership, MSI Data’s Service Pro® software will be the 2014 sponsor for the new Service Management Resource Center, an educational resource hosted on ERPVAR.com for ERP Solution Consultants as well as ERP users.
As trusted ERP consultants, field service organizations count on ERP consultants expertise and software to keep processes streamlined, departments connected, and accounts up-to-date. The Service Management Service Resource Center will educate ERP consultants about field service management challenges, technology needs and trends that can make customer field service organizations’ businesses more efficient.
Field Service Management is a Logical Extension for ERP Software Businesses
Service operations, whether field service or depot repair, are not rule-based in the same way as accounting. Rather, service departments are frenetic centers of activity, which is often reactionary and always time-sensitive. In addition to pre-planned preventive maintenance work orders, service departments are in constant receipt of emergency or near emergency break / fix calls requiring instant action such as quotes, work order creation, and technician dispatch. Many service organizations today account for their work with duplicate effort and less capable application tools than their co-workers in other departments.
Mobile and Cloud Technology Helps Service Firms Connect to the Field, Drives Growth
Cloud and mobile are the two major technology forces providing service operations personnel with long sought-after visibility to work taking place in the field, including live technician location and work status. These technologies are also in some cases eliminating paperwork in the field, reducing billing cycles and increasing billable technician time, and compelling more service organizations to automate with software.
According to Gartner, a technology research firm, the current field service software revenue is approximately $1.2B / year with a compound annual growth rate of 12.7%. The Resource Center’s goal is to help ERP consultants benefit from this growing industry by offering information regarding field service management software integrations with ERP solutions and other informational resources about industry-specific trends and opportunities.
Service Pro® by MSI Data – Service Management Resource Center Sponsor
MSI’s all-in-one field service management software, Service Pro®, offers Sage 100 ERP and other ERP Value Added Resellers (VARs) with a complete, integrated system for automating field service and repair center business processes. Comprised of complete back office field service management, GPS-aided scheduling, cross-platform, native mobile technician app and a turnkey Sage 100 ERP integration, Service Pro® frees up service department, accounting, and other home office workers from manual import / export routines and data reconciliations.
“Service Pro® by MSI Data is the Premier Field Service Management Solution for Sage 100 ERP,” said Adrian Montgomery, Partner at ERPVAR.com.
About ERP VAR
Established in 2012 and headquartered in Orange County, CA, ERP VAR represents the collective expertise of Sage 50 (formerly Peachtree), Sage 100 ERP (formerly MAS90 and MAS 200), Sage 500 ERP (formerly MAS 500), Sage ERP X3, Epicor, Microsoft Dynamics GP, NetSuite, Intacct, Infor, Acumatica and QuickBooks Enterprise third party developers combined with the expertise of local implementation ERP consultants. These local ERP consultants provide end users with a thorough needs analysis to determine which ERP software functionality is required to address their unique needs. If a business process assessment is required, the local channel partner is enlisted to provide a comprehensive examination with end user company departments to insure the correct ERP software is selected implemented and the staff is properly trained. For more information, please visit http://erpvar.com.
About MSI Data
MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations rely on MSI Data’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. For more information, please visit http://www.msidata.com.
About Service Pro® Field Service Management Software
Service Pro®, MSI Data’s flagship depot repair and field service software product, gives companies the ability to closely align field service and repair center business processes with software. Service Pro® helps organizations more effectively manage field service operations such as contract and warranty management, service parts and logistics, depot repair and order processing, advanced scheduling, inspection, mobile field service, and advanced business intelligence reporting. Service Pro® is available as either a hosted/cloud or on-premise solution providing a scalable low cost subscription model. To learn more about Service Pro®, please visit http://www.msidata.com/service-pro-software.