eSecuritel Launches First Mobile-Optimized Mobile Phone Insurance Subscriber Portal

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eSecuritel announces subscribers can now view and make changes to their accounts from any device through a personalized subscriber portal. The account management experience is seamless across all browsers and is the first mobile-optimized portal in the industry.

“One in four visitors is coming from a mobile device or tablet, and that number is growing. We are excited to roll out a design that accommodates the way our customers want to interact with us," said Jenn Taylor, eSecuritel President of U.S and Canada.

eSecuritel, a Brightstar company providing mobile device insurance and replacements to consumers through mobile operators and retailers worldwide, announced today that subscribers can now view and make changes to their accounts from any device through a personalized subscriber portal. The account management experience is seamless across all browsers and is the first mobile-optimized portal in the industry.

The new site empowers subscribers to manage their account from any device. A reimagined dashboard shows everything a subscriber needs to know on one screen, including coverage information, payment history, and device and claims history. Subscribers can link accounts, so every family member’s device can be managed in one interface. In addition, subscribers can update their account and billing information. Increased security measures keep sensitive account information safe through multiple channels of protection.

“The total visitors to our site have increased 83 percent in the last year,” said Jenn Taylor, eSecuritel President of U.S. and Canada. “One in four of those visitors is coming from a mobile device or tablet, and that number is growing. We are excited to roll out a design that accommodates the way our customers want to interact with us.”

The site’s new responsive design includes improved navigation and a simplified interface, allowing subscribers to find the information they want in an easily scanned layout. Subscribers can receive important announcements about their coverage, review program highlights, answer tech questions, or find call center contact information, all from the home page.

“Not only is Manage My Account easier for the subscriber,” said eSecuritel Marketing Director John Harper, “but it also gives eSecuritel partners additional opportunities to better inform and serve their customers.”

About eSecuritel
Since 2001, eSecuritel has provided wireless carriers, dealers, and resellers with cell phone protection and replacement programs that deliver an unparalleled customer experience to program subscribers. eSecuritel provides phone protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. It also has replacement programs to cover every stage of the handset life cycle, including buyer's remorse, manufacturer's warranty, handset protection programs, and out-of-warranty and retention programs. eSecuritel is a Brightstar Corp. company. For more information, please visit http://www.esecuritel.com or http://www.Brightstarcorp.com.

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Sue Rodman

Patrick Foarde
@eSecuritel
since: 06/2010
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