SOFTPRO Issues Infographics: Banks to Consider Developing Tablet-Specific Apps that Take Full Advantage of the Device’s Capabilities

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According to CEB TowerGroup(1), only 22% of banks surveyed have plans in the next 18 months to use tablets for account origination in the branch while 55% have no plans. Banks have the opportunity to take a leadership position by designing applications specifically for tablets.

Infographics: Tablet Usage for In-Branch Banking

ESigning on mobile devices isn’t limited to on-the-go processes, explains Rodney G. Vesling, President SOFTPRO N.A and Group CMO.

Tablets offer a new opportunity for banks to appeal to the young, affluent segment of the population, but that’s not all. The size and clarity of the display, the inherent interactivity, and electronic signature capture capabilities offer banks a chance to implement streamlined, paper-free processes that can improve the customer experience and reduce operational costs. Although tablets seem a natural fit for mobile applications, they are also adapted for in-branch use. The latest CEB TowerGroup market research states, however, that 55% of banks have no plans to leverage tablets in-branch, while 22% have plans to use in the next 18 months. (See infographics for additional tablet usage data.)

“ESigning on mobile devices isn’t limited to on-the-go processes,” explains Rodney G. Vesling, President SOFTPRO N.A and Group CMO. “Tablets enable a bank representative to engage with customers and have them read documents electronically, review information graphically as well as make on-screen selections, and then esign.”

According to CEB TowerGroup’s ViewPoint entitled “Tablet Technology in Retail Banking”(2): A bank that can demonstrate that it understands the differences and benefits of a tablet application differentiates itself from those that continue to assume that online banking is “good enough.” Nevertheless, developing a tablet app will not by itself bring in scores of new customers, but must be offered in conjunction with additional channel and product initiatives geared toward younger and more affluent customers.

Nicole Sturgill, Research Director, Retail Banking with CEB TowerGroup and Author of the ViewPoint adds: “The use of tablets in-branch is also a key component of a bank’s multichannel strategy. Once the account is opened in-branch on a tablet, the customer can then continue to view his or her account information online using their smartphone or tablet and have a similar experience as well as have access to the same functionality as they did in-branch.”

SignDoc Mobile, SOFTPRO’s Technology For Tablet ESigning
SignDoc Mobile is SOFTPRO’s solution for esigning on tablets and smartphones. SignDoc Mobile is offered as a single user, software-as-a-service (SaaS) solution that can be purchased from the Apple AppStore, Google Play and Windows Store, or it can be deployed enterprise-wide and hosted on-premise. A software developer kit (SDK) is available to banks or independent software vendors (ISV)–such as banking platform solutions providers–that want to integrate electronic signature functionality within a mobile application.

SignDoc Mobile offers the following feature/functionality:

  • Supports both handwritten esignatures and click-to-sign esignatures.
  • Works on iPads as well as Android and Windows tablets and smartphones.
  • Uses a calligraphic algorithm to provide a natural esigning experience, similar to signing on paper.
  • Supports esigning with a stylus or fingertip; either option produces a recognizable esignature.
  • Provides the option to add a photo of the signer or of an identification document in the esignature field.
  • Leverages the ISO digital signature standard to produce a non-proprietary esignature.

Founded in 1983, SOFTPRO is the most experienced signature management company. The company’s SignDoc Esignature Software supports handwritten esignatures captured with any device including tablets and smartphones as well as offers a secure click-to-sign esignature solution. SOFTPRO solutions are used in 50 countries where many of the world’s largest financial services organizations trust SOFTPRO.

1 CEB TowerGroup, Technology Adoption and Investment Survey, Boston, MA: CEB, 2012.
2 CEB TowerGroup, Tablet Technology in Retail Banking, Boston, MA: CEB, ViewPoint Issue 358, 2012, Page 2.

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Nathalie Benoit
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