Ultimately, it’s all about service, and we’re confident that eSSETS Service-Level Analysis reporting will help keep facilities and asset management teams performance aware, helping to ensure safety and reliability.
Springfield, MO (PRWEB) March 31, 2015
eSSETS (http://www.essets.com), an innovative developer of web-based asset and facilities management system software, announces powerful, practical metrics reporting for organizations providing internal or external customer services. The new Service Level Analysis reporting options allow for slicing and dicing performance metrics along multiple dimensions. Organizations with service level agreements (SLA) for other internal departments or external customers, or those that simply want reliable feedback mechanisms to monitor performance, may benefit from SLA reporting.
Request to Resolution: Managers and administrators can define categories and subcategories to measure response time from request to resolution. These measures include elapsed time in minimum, maximum, and average ranges, with standard deviation, and can be reported in various combinations of request categories and locations. Why such metrics? eSSETS CEO Paul Roberts explains, “there’s an old management adage; what gets measured, gets done. To improve performance you have to measure it, and this reporting allows for summarizing at various levels showing numbers and graphs with options to drill-down into supporting details to help identify root causes of slow response times.”
Examples of reporting categories in facilities and asset management include HVAC, electrical, plumbing, carpentry, housekeeping and security. Each top level category can be broken down into subcategories for more granular analysis. IT teams can use eSSETS as a stand alone asset management tool, or collaborate with facility and security departments on an enterprise-wide asset management system. According to Roberts, “ultimately, it’s all about service, and we’re confident that eSSETS Service-Level Analysis reporting will help keep facilities and asset management teams performance aware, helping to ensure safety and reliability.”
To review the performance metrics reporting capability of eSSETS asset and facilities management software, or to review any of eSSETS latest updates, innovations, and features, please visit http://www.essets.com.
eSSETS provides cloud-based asset and facilities management software that helps organizations track and manage assets from the convenience of web browsers and mobile devices. The EAM software combines asset information with tools for inspections, preventative maintenance scheduling, service requests, warranty tracking, and much more; eSSETS leverages the power and convenience of the Internet to deliver maximum functions in minimum time.
For more information, visit http://www.essets.com, call +1 417-429-1629, or email us at info(at)eSSETS(dot)(com.