On the journey to becoming a true Global Business Services (GBS) provider, one of the most challenging curves to navigate is re-orienting service from a functional-silo view to an end-to-end process model.
Dallas, TX (PRWEB) March 06, 2014
Adopting an end-to-end process model is the key to becoming a successful Global Business Services (GBS) provider and thereby unlocking the next wave of value for customers, according to Eric Simonson, Everest Group managing partner.
Simonson and Michael Hedegard, Everest Group associate partner, will share GBS insights from Everest Group’s recent research and work with market leaders at the 18th Annual North American Shared Services & Outsourcing Week (SSOW) being held at the Disney Contemporary Resort in Orlando, Florida, next week.
Simonson’s plenary session, The GBS Journey—Shed Light on the True Benefits of an End-to-End Process Model, is slated for Thursday, March 13, 2014, at 4:50 pm.
Simonson will share with attendees the true benefits of an end-to-end process model, the areas where it is most applicable, and the requirements for overcoming organizational and technological barriers.
“On the journey to becoming a true Global Business Services (GBS) provider, one of the most challenging curves to navigate is re-orienting service from a functional-silo view to an end-to-end process model,” says Simonson. “And the next great challenge is how adapt the technological infrastructure to this same philosophy.”
Hedegard’s functional focus group session, Tear Down the Walls to Create an Effective Global Business Services Operation, is on the agenda for Wednesday, March 12, 2014, at 2:35 pm. Hedegard will examine several case studies on how leading businesses have moved beyond the benefits of cost effectiveness to achieve break-through value from global business services (GBS) in terms of cost, productivity, innovation and sustainable business growth.
The 18th Annual North American Shared Services & Outsourcing Week hosts 800+ shared services and outsourcing practitioners, industry solution providers and leading analyst firms for three days of information-sharing, networking and benchmarking.
About Everest Group
Everest Group, an advisor to business leaders on the next generation of global services, has a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit http://www.everestgrp.com and research.everestgrp.com.