Kodiak Realty Leverages FieldConnect Customer Portals for Business Intelligence, Customer Satisfaction; Achieves Improved Customer Service Response Time

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Kodiak Realty Services, the Arlington, VA-based commercial property management firm, has implemented FieldConnect’s FieldDirect customer-facing service-request portals as part of their customer satisfaction and business intelligence strategy.

FieldConnect Workforce Mobility Solutions

FieldConnect Workforce Mobility Solutions

We are able to pull specific reports to analyze the frequency of a specific issue and then take proactive measures to reduce the number of service requests through preventative maintenance.

Kodiak Realty Services, the Arlington, VA-based commercial property management firm, has implemented FieldConnect’s FieldDirect customer-facing service-request portals as part of their customer satisfaction and business intelligence strategy.

FieldDirect portals are part of FieldConnect’s end-to-end field service mobility solution. Customers can log into FieldDirect from any device with a web browser, creating and monitoring the status of their requests for service.

“Some of the main features I hear positive feedback on are the confirmation emails, the ability to view work order notes, and the reports customized by customer, call type, date range, problem type, and status,” says Kodiak’s Tenant Services Coordinator Coressa Gardner. “Getting a confirmation email assures our customers that we have seen their service request and are on to the next step in resolving their request. And with customers being able to view the field engineer’s notes, they are kept up to date on any actions taken to complete their repairs.”

Kodiak’s use of the customized reporting function is driving intelligent business decisions.

“We are able to pull specific reports to analyze the frequency of a specific issue and then take proactive measures to reduce the number of service requests,” says Gardner. “For example, I’ve used the reporting filters to note a number of door repair issues and make the decision to complete our door preventative maintenance a month earlier.”

FieldDirect and other FieldConnect workforce mobility solutions – including FieldAccess™, FieldLocator™, FieldDispatch™, FieldTime™, and FieldQuotes™, and FieldProject™ – are essential to service organizations looking to remain competitive in a tight economy. FieldConnect’s products seamlessly extend the functionality of an organization’s existing enterprise resource planning (ERP) system to link accounting software with field service operations, bringing visionary organizations to a level of unparalleled productivity.

Available ERP integrations include:

  •     Microsoft Dynamics AX
  •     Microsoft Dynamics GP
  •     Microsoft Dynamics SL
  •     Sage 300 Construction and Real Estate (formerly Timberline Office)
  •     Sage 300 Trade Specialty (formerly Timberline Enterprise

For more information on FieldConnect solutions for the property and facilities management industries, please visit http://www.fieldconnect.com.

About FieldConnect
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics GP, SL, AX, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com

About Kodiak Realty
Kodiak Realty Services, LLC combines the resources of the Property Management, Accounting and Engineering talents of Fred Schnider Company LLC and the Shooshan Company, LLC. The purpose of Kodiak Realty is to ensure long term management, tenant construction, and re-leasing of commercial properties developed by Fred Schnider Company, LLC and Shooshan Company, LLC. http://www.kodiak-realty.com/

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Lisa Juley
FieldConnect, Inc.
+1 (949) 428-1540 Ext: 15
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Rick Galyean
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Fieldconnect, Inc.
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