Having FieldGateway work in concert with FieldAccess has us doing more jobs, more quickly, shortening time-to-invoice, and has us on the road to true profitability in every service call.
Portland, OR (PRWEB) September 22, 2014
FieldConnect, Inc., a longtime innovator of mobile workforce solutions, announced today the launch of its FieldGateway™ product for field service organizations running Microsoft Dynamics SL and Viewpoint Construction Software’s Vista by Viewpoint.
FieldGateway will be available for demonstration at this week’s Microsoft Dynamics SL Users Group Conference in Boston and at Collaborate ’14, the Viewpoint Users Group Conference in Portland, OR.
FieldGateway provides field service managers a single, modular portal for full web-enabled dispatching, planning, and scheduling as well as instant access to job status and accurate tracking of field technician performance. In addition, FieldGateway includes a built-in reporting module that tracks field technician revenue performance in an easy-to-use web interface.
“The biggest benefit of FieldGateway is that it encompasses everything service-related, under one roof, for our 325 techs,” says Mark Nokes, National Field Service Support Manager for Airtron Canada. “Having FieldGateway work in concert with the FieldAccess mobile technician software gives us true visibility into not only where the techs are and what they are working on, but into our level of customer service. We are doing more jobs, more quickly, shortening our time-to-invoice, and gaining levels of efficiency in dispatching. We feel the combination of FieldGateway and FieldAccess has us on the road to true profitability in every service call.”
FieldGateway is the latest addition to FieldConnect’s robust suite of mobile workforce solutions. Other applications include:
- FieldAccess™ mobile electronic work order and time card software for field technicians and supervisors
- FieldDispatch™ web-based, drag-and-drop calendaring software
- FieldDirect™ customer self-service call creation portals
- FieldQuotes™ remote quoting solution
- FieldLocator™ device-based GPS tracking
Like all FieldConnect solutions, FieldGateway is made easy-to-use by drawing on more than 12 years of experience developing mobile field service software, and FieldGateway integrates directly and seamlessly with an organization’s existing Enterprise Resource Planning (ERP) system for instant updates to and from the field.
For more information on FieldConnect solutions, visit http://www.fieldconnect.com.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality of Microsoft Dynamics AX, GP, SL, and NAV, Sage 300 Construction and Real Estate (formerly Sage Timberline), and Viewpoint Construction Software’s Vista by Viewpoint. FieldConnect is a privately held enterprise based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com