The combination of FieldGateway with FieldAccess has us doing more jobs, more quickly, shortening time-to-invoice, and has us on the road to true profitability on every service call.
Boston, MA (PRWEB) September 24, 2014
FieldConnect, Inc., a leading service provider and innovator in mobile workforce solutions, announced today the launch of its FieldGateway™ product for field service organizations running Microsoft Dynamics SL, as well as Viewpoint Construction Software’s Vista by Viewpoint.
FieldGateway will be available for demonstration at this week’s Microsoft Dynamics SL Users Group Conference in Boston, September 24-26.
FieldGateway provides field service managers a single, modular portal for full web-enabled dispatching, planning, and scheduling as well as instant access to status for any and all jobs, and accurate tracking of field technician performance. FieldGateway also includes a robust built-in reporting module that tracks revenue generation per field technician in a simple web-based interface.
“The biggest benefit of FieldGateway is that it encompasses everything service-related, under one roof, for our 325 techs,” says Mark Nokes, National Field Service Support Manager for Airtron Canada. “With field technicians working all across Canada, transparency into the activities of our field force can be a challenge. Having FieldGateway work in concert with the FieldAccess mobile technician software gives us true visibility into not only where the techs are and what they are working on, but into our level of customer service. We are doing more jobs, more quickly, shortening our time-to-invoice, and gaining levels of efficiency in dispatching. We feel the combination of FieldGateway and FieldAccess has us on the road to true profitability in every service call.”
FieldGateway is the latest addition to FieldConnect’s robust suite of mobile workforce solutions. Other applications include:
- FieldAccess™ mobile electronic software for field technicians and supervisors featuring work order and time card software
- FieldDispatch™ web-based, drag-and-drop calendaring, planning, and dispatching tools
- FieldDirect™ customer self-service call creation and service reporting portals
- FieldQuotes™ remote quoting solution
- FieldLocator™ device-based GPS tracking system
Like all FieldConnect solutions, FieldGateway draws on more than 12 years of experience developing mobile field service software, and FieldGateway integrates directly and seamlessly with an organization’s existing Enterprise Resource Planning (ERP) system for real-time streaming of information to and from the field.
FieldGateway is available for demonstration at SL Users Group Conference Booth #28.
For more information on FieldConnect solutions, visit http://www.fieldconnect.com.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality of Microsoft Dynamics AX, GP, SL, and NAV, Viewpoint Construction Software’s Vista by Viewpoint, as well as Sage 300 Construction and Real Estate (formerly Sage Timberline). FieldConnect is a privately held enterprise based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com