White Paper Alert: FieldConnect on Boosting First-Time Fix Rate in Field Service Organizations

FieldConnect, a longtime workforce mobility expert and solutions provider, announced today the release of a white paper, "Does Your First-Time Fix Rate Need Fixing?"

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FieldConnect Mobile Workforce Solutions

FieldConnect Mobile Workforce Solutions

FieldConnect has long been a leader in the workforce mobility space, providing solutions that streamline the 'last mile' in field service between the field technician, customer, and back office.

Irvine, CA (PRWEB) May 23, 2014

FieldConnect, Inc., a longtime workforce mobility expert and solutions provider, announced today the release of their latest white paper, "Does Your First-Time Fix Rate Need Fixing?"

This complimentary white paper discusses how the traditional method of treating information regarding different aspects of a service organization as independent silos stifles growth, and how transparency and visibility of knowledge and data throughout the organization can boost first-time fix rate, driving revenues for the Service Department.

Also highlighted is how a mobility solution facilitates the flow of the information that gets the job done right the first time, every time, without incurring the cost of follow up visits and the resulting dip in customer satisfaction.

FieldConnect has long been a leader in the workforce mobility space, providing solutions that streamline the "last mile" in field service between the field technician, customer, and back office.

The FieldConnect suite of workforce mobility solutions includes:

  • FieldAccess™ electronic work order and time card software for field technicians
  • FieldDispatch™ web-based, drag-and-drop calendaring software
  • FieldDirect™ customer self-service call creation portals
  • FieldQuotes™ remote instant and accurate quoting software
  • FieldProject™ time and expense tracking
  • FieldLocator™ device-based GPS tracking

For more information on FieldConnect’s mobile workforce solutions, please visit http://www.fieldconnect.com.

About FieldConnect
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality of Microsoft Dynamics AX, GP, SL, and NAV, Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline), and Viewpoint Construction Software’s Viewpoint V6. FieldConnect is a privately held enterprise based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com