Successful service organizations grab the low-hanging fruit by having their field techs recommend new products and services while they are already on-site with the customer.
Irvine, CA (PRWEB) May 13, 2014
FieldConnect, Inc., a longtime workforce mobility expert and solutions provider, announced today the release of its latest whitepaper, "Why Your Service Technicians Are Your Best Salespeople."
"Everyone knows that it's easier and cheaper to sell something to your existing customers than it is to go out and acquire a new one," says FieldConnect President Rick Galyean. "Successful service organizations grab the low-hanging fruit by having their field techs recommend new products and services while they are already on-site with the customer."
The whitepaper details the "why" and the "how" of training field technicians to recognize needs and upsell on every service call.
This complimentary whitepaper is available on FieldConnect's website and can also be downloaded as a .PDF file.
For more information on FieldConnect's workforce mobility solutions, visit http://www.fieldconnect.com.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality of Microsoft Dynamics AX, GP, SL, and NAV, Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline), and Viewpoint Construction Software’s Viewpoint V6. FieldConnect is a privately held enterprise based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com