Fonolo has successfully remedied one of the universally dreaded tasks: waiting on hold. This has transformed the way many call centers do business, allowing them to reduce abandonment rates, smooth out spikes in call volume, and lower operating costs.
Toronto, ON (PRWEB) June 28, 2017
Fonolo, the leader in cloud-based call-back solutions for the contact center, is excited to reveal an exclusive interview with Worldwide Business. Shai Berger, Co-Founder and CEO of Fonolo sat down with the show’s host, former model turned entrepreneur, Kathy Ireland, to explain how Fonolo is solving the problem of waiting on hold.
“Fonolo has successfully remedied one of the universally dreaded tasks: waiting on hold,” said JL Haber, Vice President of Programming for Worldwide Business with kathy ireland®. “This has transformed the way many call centers do business, allowing them to reduce abandonment rates, smooth out spikes in call volume, and lower operating costs. We are proud to feature this company on the show,” added Haber.
The segment also shines a spotlight on Fonolo customer Nutrisystem, and their experience using call-backs. “The Fonolo solution really focuses on helping contact centers lower their abandonment rates and reduce handle times, which ultimately helps improve the customer experience with our company. Through a more positive experience with our customer, it helps increase brand loyalty and ultimately the bottom-line,” said Bill MacBride, SVP of Customer Care Operations for Nutrisystem.
“Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as it’s their time to speak with an agent. We’ve even heard the customers praising the solution to our agents,” revealed Michael Volensky, Director of Operational Excellence & Support for Nutrisystem.
“In the past, call-back solutions have required complex integration projects, and they were expensive, so they were out of reach for a lot of call centers,” said Shai Berger, CEO, Fonolo. “Fonolo’s cloud and SaaS model make it more affordable and customizable for all call centers to deploy call-backs.”
To watch the full interview visit: https://youtu.be/CaKuHNGFNS4
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.