Our call-back solutions can help improve operations within their contact centers by reducing abandonment rates, lowering telco costs and providing an overall better customer experience
Toronto, ON (PRWEB) October 21, 2014
Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at the Contact Center Demo & Conference, Nov 3-5, 2014 at the Hyatt Regency Chicago. Produced by ICMI, a leader and partner in the contact center industry for over 30 years, this event provides industry professionals with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends available to improve their contact centers.
The Demo Hall at the Contact Center Demo & Conference offers a layout unique to the industry which encourages a more intimate environment conducive to productive conversations and demonstrations. Attendees love the atmosphere and the opportunity to engage in real conversations around exhibitor offerings.
“We look forward to networking with some of the industry’s brightest minds and demonstrating how our call-back solutions can help improve operations within their contact centers by reducing abandonment rates, lowering telco costs and providing an overall better customer experience," said Fonolo CEO, Shai Berger.
Conference attendees will have an opportunity to meet with Fonolo representatives by visiting booth #714 where they can learn more about the company's cloud-based call-back solutions.
Contact Center Demo & Conference expects over 1,000 customer service professionals, along with 75+ speakers and 70+ exhibitors. Focusing on the most current topics in the industry, the conference provides over 120 hours of practical, unbiased education, including in-depth case studies, along with numerous networking opportunities. More information on this event can be found at icmi.com/ccdemo.
For live updates and insights from the show – follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.